The Role
Lead the PMO for a large, multi-year transformation: establish governance, reporting, and delivery standards; shape executive reporting; manage escalations and cross-workstream risks; support Programme Director and stakeholders; and develop a high-performing PMO team focused on continuous improvement and delivery discipline.
Summary Generated by Built In
What's in it for you?
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special:
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
- Lead the PMO for the Landmark Programme, establishing governance, reporting, and delivery standards across a complex, multi-year transformation programme.
- Shape executive reporting and Programme Board communications, providing clear and insightful updates on programme health, progress, and key decisions.
- Partner with the Programme Director and senior stakeholders, supporting decision-making, managing escalations, and responding to high-priority business requests.
- Champion effective governance by identifying, managing, and escalating cross-workstream risks, issues, and dependencies to drive successful outcomes.
- Develop and lead a high-performing PMO team, fostering continuous improvement, delivery discipline, and consistently high-quality programme outputs.
- You bring experience leading PMO functions, governance, or programme delivery within large-scale transformation environments.
- Comfortable presenting to senior leaders and translating complex programme information into clear, actionable insights and recommendations
- Skilled at building trusted relationships with senior stakeholders and influencing decisions across multiple teams and priorities.
- Highly organised, with strong prioritisation skills and the ability to maintain quality while managing competing demands.
- Experienced in programme governance frameworks and PMO operating models, with excellent judgement, attention to detail, and a focus on continuous improvement.
We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-ZF1
#LI-Hybrid
#Hybridrole
Skills Required
- Experience leading PMO functions or programme delivery within large-scale transformation environments.
- Experience with programme governance frameworks and PMO operating models.
- Ability to present complex programme information to senior leaders and shape executive reporting.
- Proven stakeholder management and influencing skills across senior stakeholders.
- Strong organisational and prioritisation skills, with attention to detail.
- Experience building and leading high-performing PMO teams and driving continuous improvement.
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
