As Programme Manager, you'll be the person who turns strategic direction into structured, trackable, real-world delivery. You won't manage the teams — but you'll shape how they work, what they work on, and whether the initiatives your Head of Operations is driving actually stick. This is a senior individual contributor role for someone who is equally at home building a project plan, designing a process, and presenting to a VP.
You'll sit across the whole of Trade Lifecycle, partnering closely with Finance, Product, Engineering, Sales, and CRM to make sure the right things get built, rolled out, and embedded — not just kicked off.
Forget long lists, here's what you'll actually spend your time on:
Strategic programme management: own the delivery of Trade Lifecycle's most critical initiatives end to end — from scoping and planning through to execution and review
Tooling and systems rollout: lead the planning and delivery of tooling changes across Retention, Credit Control, and Trade Support — working closely with stakeholders to define requirements, manage timelines, and make sure the teams are set up to use new systems effectively.
Process design and standardisation: identify where processes are inconsistent, undocumented, or breaking down under scale — and fix them.
Change management and embedding: new initiatives have a habit of not sticking. You'll own the change management layer — stakeholder communication, rollout sequencing, training and adoption tracking
Cross-functional alignment: act as the senior point of coordination between Trade Lifecycle and Finance, Product, Engineering, Sales, and CRM.
Insight and performance tracking: build and maintain the reporting infrastructure that shows whether strategic initiatives are working. Own the KPI framework for transformation delivery
It's not about ticking every box. It's about turning up curious, ready to crack on. You'll do well here if you bring:
Depth of experience in a programme, operations, or strategy delivery role — ideally in a high-growth tech or marketplace business.
Proven track record of delivering complex, cross-functional initiatives from design through to measurable outcome — not just managing the plan, but owning the result.
Strong project management instincts — you can hold multiple workstreams simultaneously, spot dependencies before they become blockers, and keep senior stakeholders clearly informed without overwhelming them.
Experience leading tooling or systems rollouts in an operational environment — you understand the change management challenge, not just the technical one.
Proficiency with project management tooling (e.g. Jira, Asana, Monday, or equivalent) and reporting tools (e.g. Tableau, Looker, or Sheets/Excel at an advanced level).
We believe great work deserves great rewards. Here's just a taste:
Competitive salary + annual bonus
Employee Share Programme
Health, well-being and learning support
Gym membership, Smart Tech Scheme and Cycle Scheme
Birthday/Special day leave
Buy & sell holiday scheme
1 week's paid charity leave and much more!
How we'll get to know each other:
Screening call with one of our Talent Acquisition Partners
1st stage: interview with the hiring manager
2nd stage: interview with our Interim VP, Business Operations
Final stage: panel interview including a short analysis case study
If this sounds like the place where you can do your best work, we'd love to hear from you, even if you don't tick every box.
Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our Registration Form
At the moment, this role isn’t open to visa sponsorship applications.
About us
We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.
Skills Required
- Depth of experience in a programme, operations, or strategy delivery role
- Experience in a high-growth technology or marketplace business
- Proven track record delivering complex, cross-functional initiatives from design through measurable outcomes
- Strong project management skills, including managing multiple workstreams, dependencies, and senior stakeholder communications
- Experience leading tooling or systems rollouts in an operational environment
- Experience with change management and stakeholder adoption
- Proficiency with project management tools such as Jira, Asana, Monday, or equivalent
- Proficiency with reporting tools such as Tableau, Looker, or advanced Sheets/Excel
What We Do
Checkatrade is one of the UK’s top online marketplaces for home improvements and repairs. Our mission is to be the trusted foundation of every home by connecting people with trades and tools to make home improvements easy – because we believe safe and happy homes improve lives, support livelihoods, and build communities. From our humble beginnings in 1998 to becoming a national household name, we’re on an exciting journey. For more than 25 years Checkatrade has stood for reputation and raising standards – whether that is for our trade members, consumers, or our colleagues. We think big and are passionate about changing the face of home improvements and repairs. Today, we are a modern online marketplace and a force for good. We strive every day to support people to improve their homes and we don’t settle for the status quo – we are evolving, innovating, and growing. With generous investment from private equity partners Brookfield, we have an ambitious growth plan and a robust roadmap to get there. Led by our values – Be All In, Always Customer Obsessed, Get It Done, Be Bold, and Do The Right Thing – we are 500 high-performing individuals working across the UK, with high-spec offices in London and Portsmouth. We are here to be the best and inspire others to do the same, and to get there we need exceptionally talented, bright, and driven people – so if that sounds like you, you couldn’t join at a better time!
