Programme Development Manager (E-Learning / Instructional Design)

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Role Summary:

Maker Lab is supporting a technology client to create a partner learning and certification program for their media agency partners, to make more informed media buying decisions.

As a Programme Development Manager, you will design, produce, and launch a complete learning curriculum and certification program. Your work will help media agency partners understand, engage, and master our client’s platform.

Role: 

Lead Curriculum & Learning Design

• Own the full learning journey: plan modules, duration, learning outcomes, and the sequence of content.
• Create assessment blueprints: design exam structure, passing criteria, and recertification guidance.
• Write storyboards and narration scripts for all modules before production.

Produce Engaging E-Learning Content

• Develop ~7 hours of interactive e-learning content, including videos, animations, interactive modules, and job aids.
• Build a ~1-hour certification exam with an item bank and psychometric guidance for scoring and reliability.
• Ensure all content is accessible, including captions, transcripts, alt text, and accessibility checks.

Deploy and Manage Content on Platforms

• Publish SCORM/xAPI packages and deliver all source files (Articulate Storyline/Rise, Adobe Captivate, or equivalent).
• Coordinate with internal and platform teams to make content LMS-ready.
• Train client admins to manage, update, and maintain content and assessment banks.
• Perform QA checks and produce quality and accessibility reports.

Track and Report Learning Data

• Define what data should be tracked in SCORM/xAPI: completions, attempts, scores, time-on-module, and role metadata.
• Deliver sample reports and CSV/API-ready data extracts for analytics teams.

You:

• BA/BS degree or equivalent experience
• 6+ years’ experience in external-facing e-learning, instructional design, or certification programs.
• Huge plus if you have experience in/with media agencies.
• Strong hands-on experience with SCORM/xAPI publishing and content production tools (Articulate Storyline/Rise, Adobe Captivate, or equivalent).
• Skilled in multimedia production: video, animations, and interactive elements.
• Experience in platforms like Articulate360, Tiled, Sizmek or internal content distribution platforms
• Knowledgeable in LMS reporting and analytics, including tracking learning progress and assessment results.
• Experienced in accessibility compliance (WCAG AA or equivalent).
• Highly organised, detail-oriented, and able to manage multiple deadlines.
• Strong written and verbal communication skills for handover documentation and admin training.
• Exceptional verbal and written English communication and presentation skills.

Contract Type: 6-months Fixed Term Contract

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.