Program Support Specialist

Job Description:

This is a support role on the Higher Ed team where we work closely with internal teammates to complete admin tasks. While we have standard tasks and standard processes, every trip is different, and each day is different. We can be building itineraries, creating registration sites, creating resources for our travelers in case of emergency, or any random task to support.

Responsibilities:

• The PSS will work closely with a team of Account Managers and Sales team members to support their responsibilities that include, but are not limited to:
• Provide excellent customer service to all program participants, clients, and internal teammates
• Assist with creating and maintaining online registration platforms
• Complete operational updates within GIS and other systems
• Organize and manage individual travel requests
• Assist in the collection of outstanding individual payments from program participants
• Develop template itineraries for various destinations including building out our online “app” itineraries
• Prepare all program related final documentation for distribution to travelers
• Create orientation and marketing materials for clients
• Disseminate travel related information to participants via email and phone
• Manage data from different registration portals and platforms
• Complete other general administrative tasks including, but not limited to phone calls and data entry projects
• Fulfill other projects as assigned by the management team

Qualifications:

• Fluent in English and Spanish
• Microsoft office proficiencies including Microsoft Excel, Word, Outlook, and PowerPoint
• Strong teamwork skills; proactively seek out ways to add value
• Excellent written and oral communication skills - Advanced English
• Ability to multi-task and to prioritize to complete several projects
• Capacity to work independently in a fast-paced environment
• Strong attention to detail and organization details is a must
• Interest in global education with a basic knowledge of world markets, capital cities, languages spoken and currencies
• Bachelor’s Degree Desired

Work Perks:

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
• +10% of gross salary as food stamps.
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities.
• Employee Assistance Program (EAP)
• Paid statutory parental leave.