ABOUT US:
At Pathway Resource Center (Pathway), we have been paving the way for the community for nearly 25 years with a firm belief in the power of empathy and the potential for transformation. We strive to not only address immediate needs but also to inspire individuals to become agents of change within their own lives. We are committed to fostering, cultivating, and preserving an ethical workplace with a culture of inclusivity. Our commitment includes an emphasis on adaptability, ensuring that our team is attuned to the organization’s current culture. We cultivate a positive, respectful and psychologically safe environment. We believe in the power of cross-training, providing opportunities while emphasizing personal responsibility, and the importance of allowing one’s work to speak for itself. Our strong foundation and extensive experience,coupled with our established culture, positions us as a beacon of positive change in the community.
Position Summary:
The Program Support Specialist provides administrative and program support to ensure the effective delivery of Pathway Resource Center's community outreach programs and services. This temporary, part-time position assists staff with daily program operations, participant communication, recordkeeping, data entry, and general office support. The ideal candidate is organized, dependable, compassionate, and enjoys working in a fast-paced nonprofit environment while serving diverse populations.
REPORTS TO: Director of Business Operations
DUTIES AND RESPONSIBILITIES
Program Support- Provide administrative support for daily program operations.
- Assist with participant, recruitment, registration, scheduling, and attendance tracking.
- Prepare program materials, packets, forms, and supplies.
- Attend community events to recruit participants.
- Maintain accurate program records and participant files.
- Assist staff with coordinating community outreach activities and special events.
- Support program setup, breakdown, and logistics as needed.
- Monitor inventory of program supplies and notify leadership when replenishment is needed.
- Answer and direct incoming phone calls and respond to general inquiries.
- Make phone calls and send emails
- Greet visitors, clients, volunteers, and community partners professionally.
- Perform data entry with a high level of accuracy.
- Prepare correspondence, reports, spreadsheets, and other documents.
- File and maintain electronic and paper records.
- Assist with copying, scanning, mailing, and other office functions.
- Support scheduling of meetings and maintain shared calendars as assigned.
- Communicate professionally with staff, participants, volunteers, and community partners.
- Provide excellent customer service while maintaining confidentiality.
- Respond to participant questions and direct individuals to appropriate resources.
- Assist with distributing program information through phone, email, and other communication channels.
- Assist other departments during community events and organizational initiatives.
- Perform additional duties as assigned in support of the organization's mission.
REQUIREMENTS
- High School Diploma or GED required.
- Previous experience providing administrative or program support preferred.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office (Word, Excel, Outlook), Google Workspace, and basic computer applications.
- Ability to maintain confidentiality and handle sensitive information.
- Ability to work independently while contributing positively to a team.
- Reliable transportation is preferred.
- Ability to successfully pass a criminal background check.
- Employment Status: Temporary, Part-Time
- Schedule: 4 hours per day (approximately 20 hours per week)
- Compensation: $17.00 per hour
- Now - December 18th, 20206
- Ability to support multiple programs simultaneously.
- Strong organizational and coordination skills.
- Attention to detail and accuracy.
- Ability to prioritize work and meet deadlines.
- Flexibility to adapt to changing program needs.
- Excellent interpersonal skills.
- Professional verbal and written communication.
- Strong customer service orientation.
- Ability to work effectively with individuals from diverse backgrounds.
- Ability to maintain positive relationships with staff, volunteers, participants, and community partners.
- Data entry and record management.
- Document preparation and filing.
- Scheduling and calendar management.
- Office organization and inventory tracking.
- Ability to manage multiple administrative tasks efficiently.
- Proficiency with Microsoft Word, Excel, Outlook, and Google Workspace.
- Ability to learn nonprofit databases and software systems.
- Accurate keyboarding and data entry skills.
- Comfortable using email, shared drives, and online meeting platforms.
- Ability to sit, stand, and walk for extended periods.
- Ability to occasionally lift up to 25 pounds.
- Ability to move program materials and office supplies as needed.
- Ability to work occasional evenings or weekends for special events, if requested.
ESSENTIAL SKILLS & ABILITIES:
- Excellent people skills
- Detail oriented with a high degree of accuracy and urgency
- Excellent computer skills & thorough knowledge of Microsoft Office Programs, including Word & Excel and Google Drive
- High degree of organizational skills
- Strong effective communication skills, including internal and external relations
- Excellent time management and personal assertiveness
- Must be dependable, confidential, and honest
- Ability to work positively within a team, following directives without the inclination to control or overhaul interactions
- Capability to respect others while also maintaining personal boundaries
- Understand the importance of mutual respect in creating a harmonious work environment
- Prioritize delivering quality work as proof of job competence along with accountability for decisions and actions
- Ability to work with a diverse demographic population
- Ability to multi-task in a fast-paced environment
- Must display a positive attitude and friendly, service-oriented personality
- Must be able to handle conflict resolution
- Must be a team player
Skills Required
- High School Diploma or GED
- Previous experience providing administrative or program support
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office (Word, Excel, Outlook) and Google Workspace
- Ability to maintain confidentiality and handle sensitive information
- Ability to work independently and collaboratively as part of a team
- Ability to successfully pass a criminal background check
- Reliable transportation
- Ability to perform accurate data entry and keyboarding
- Ability to occasionally lift up to 25 pounds and perform physical setup/breakdown
- Availability for occasional evenings or weekends for special events
What We Do
Pathway Resource Center offers resources that promote self-sufficiency and bridge the 'digital divide' for disadvantaged, underemployed, and at-risk youth and families. It is a transformational center of excellence contributing to the workforce, family, and economic development of the community.
