Program Support Specialist - CRBH

Program Support Specialist

Department/Care Stream: CRISIS Programs/ Crisis Receiving for Behavioral Health

LIA Reporting Structure

Timecard Approver: Center Manager

Primary: Director of Healthcare Delivery Operations              

Secondary: Clinical Director

Status: Full-Time

FLSA: Non-Exempt

Location: TGA

Level of Team: Care Team

Pay Range: $24.90 - $32.37/hr

Organization Information

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!  

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve. 

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines. 

Position Summary

The Program Support Specialist supports the Crisis Receiving for Behavioral Health (CRBH) program by providing triage, transportation, de-escalation, and discharge planning to patients having a behavioral health crisis in Sacramento County.

Required Qualifications

• High School Diploma or equivalent required.
• Six (6) months of experience in the Mental Health or Social Services field preferred.
• Current CPR and first aid certificate or willingness to be trained required within the first (90) ninety days of employment.
• Trained in de-escalation training or willing to be trained required within the first (90) ninety days of employment.
• Ability to be credentialed through Sacramento County.
• Willingess to transport patients daily.
• Must have a valid CA driver’s license and an insurable driving record.
• Must read and interpret a map and/or use GPS navigation safely while driving while hands-free.
• Ability to abide by standards of professional ethics and maintain confidentiality.
• Communicate clearly and concisely, both verbally and in writing, and demonstrate a high level of listening skills.
• Fluency in additional languages preferred.
• Exceptional interpersonal skills.
• Excellent customer service experience, including active listening, problem-solving, and calmness in emotional or stressful situations.
• Critical thinking and crisis management skills to support patients with mental health and substance issues.
• Demonstrate commitment to providing services for the underserved and sensitivity, working with people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Adherence to infection control procedures, including but not limited to standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking, and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.
• Must be willing to successfully complete the credentialing and onboarding process.

Essential Responsibilities

• Provide daily transportation for patients in crisis to CRBH and return service to their designated discharge location.
• Assist patients experiencing homelessness and co-occurring disorders such as mental health, chronic medical conditions, and substance use disorders at a high acuity care facility requiring 24/7 patient support and monitoring.
• Work with the multi-disciplinary team to complete discharge planning for patients.
• Document in EHR pickup and discharge location and assessment of safe transport.
• Serve as a lead team member for de-escalation, when required.
• Assist with the triage process for new intakes.
• Ensure the patient's belongings are properly labeled according to WSH procedures and stored in provided storage.
• Interact with patients and partners courteously and respectfully.
• Ensure the van is properly maintained:
  • • Ensure the van is in safe operating condition before each use.
    • Disinfect after each use.
    • Notify the supervisor of necessary repairs or safety issues.
    • Clean interior and exterior of van daily (including windows).
    • Ensure the van has sufficient fuel for the trip.
• Be able to work in a fast-paced environment. Transport 12-20 patients a shift for intakes and discharges to and from CRBH.
• Keeping the workload of intake and discharge transports organized.
• Must always present a professional appearance per WellSpace Health’s personal appearance policy.
• Keep a record of vehicle mileage and condition.
• Exercise good judgment and extreme caution when operating a motor vehicle. Provide careful navigation downtown and during commuting hours.
• Establish and maintain effective working relationships with partnering agencies.
• Transport to all areas in Sacramento County, including but not limited to hospitals, patient's homes, treatment centers, homeless encampments, and dark areas in the evening or night.
• Communicate and coordinate with multi-disciplinary team, including but not limited to RN, LVN, SUD Counselor, Clinicians, and Mental Health Resource Specialists for patient coordination and care.
• Assist with CRBH daily operations such as laundry, food distribution, cleaning, etc.
• Other duties as assigned.

Benefits

Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.

• Paid bereavement and jury duty leave
• 11 paid holidays per year
• Paid time off
• Paid sick leave
• Flexible Spending Program
• Company paid malpractice insurance for all providers
• Professional development hours offered annually

Physical Demands and Work Environment

The work environment is characteristic of a medical clinic environment.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands and arms to reach. The employee is also required to stand; walk; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.   The employee must also possess hearing and speech to communicate in person and over the phone.  The noise level in the work environment is usually quiet.

The employee may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves or their homes. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care.  The employee may also be exposed to bodily fluids (blood, urine) and hazardous chemicals.

WellSpace Health is committed to the principals of equal employment.  We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.  It is the intent of WellSpace Health to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or local laws.  WellSpace Health is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                                                       WellSpace Health is an Equal Opportunity Employer