Program Support Coordinator

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The Program Support Coordinator (PSC) assists in processing applications to the BSSW and MSW programs and facilitates the gatekeeping process to help ensure that students have a thorough understanding of the profession of social work. The PSC engages students in this self-assessment process to ensure that students are a good fit for the program and profession. Developing and maintaining the admissions, gatekeeping, and tracking systems; assisting applicants; participating in student interviews to determine readiness for a professional social work program; and advising students to support them through the program are key aspects of the PSC’s role. The PSC also supports the program through data tracking and analysis and assists the Chair, Program Director, and Director of Field Education in other programmatic and accreditation matters. The PSC communicates with other teams within the department and other university departments to facilitate collaboration, as well.
The candidate is to demonstrate excellent interpersonal skills and be able to communicate clearly through oral and written correspondence to students, faculty, staff, and community members. The candidate is to be both professional and graceful while handling multiple projects and interacting with students. The candidate must have strong organizational skills and be calm and positive in difficult situations. The candidate is expected to work well both independently and as part of a team.

QUALIFICATIONS AND CREDENTIALS

• Bachelor’s degree, plus 2 years of administrative experience 
• Excellent oral and written communication skills 
• Strong organizational skills 
• Computer skills, including Microsoft Office 
• Excellent interpersonal skills 
• Excellent interviewing skills 

•           Master’s degree plus 2 or more years of administrative experience

•           Experience in the social work or human services profession

•           Customer service experience

•           Interviewing experience

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

• Ability to effectively communicate both verbally and in writing to convey clear, well articulated information.
• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
• Possess public communication skills that allow professional representation of Liberty University to a variety of business and community customers and associates.
• Strong organizational skills.
• Excellent computer skills.

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

• Occasionally required to travel to local and campus locations.
• Frequently required to sit for extended periods to perform deskwork or type on a keyboard.  (If not administrative duties, such as labor, define general physical abilities.
• Regularly required to hear and speak in order to effectively communicate orally.
• Occasionally required to stand, walk, and climb stairs to move about the building.
• Handle materials, reach overhead, kneel or stoop in order to conduct business.
• Regularly lift 10 or fewer pounds.

WORKING CONDITIONS

The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting.  It is well lighted and the noise level is moderate.  (Define if outdoor, dusty, weather conditions, etc.)    

Use of one’s personal vehicle (or LU vehicles) is required for travel in the performance of the essential functions of this position.  Proof of a valid Virginia driver’s license, an acceptable DMV record, and liability insurance is required.

Time Type

Location

Pay Range

Compensation is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions. Market benchmarks may be used, as appropriate, in combination with internal equity to ensure pay is fair and aligned with the broader compensation structure.

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.