The Role
The Program Support Associate provides customer support in Lithuanian and English, manages inquiries, drives resolutions, and identifies process enhancements.
Summary Generated by Built In
TreviPay, The Pay by Invoice Company™, is the global B2B payments infrastructure partner for manufacturers, retailers, travel companies and banks. With our fully managed platform, intelligent apps, and 40 years of buyer intelligence, we help buyers buy, and sellers grow and get paid faster. Enabling more than $8B in global trade annually, TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU.
We’re seeking a detail-oriented, customer-focused Program Support Associate who is fluent in Lithuanian with strong English communication skills to join our team. In this role, you’ll deliver high-quality support to both internal and external customers, handling inquiries across multiple channels while driving efficient resolutions and long-term satisfaction. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is motivated to continuously improve processes and customer experiences.
Fluent in Lithuanian (any additional European languages a plus) and have good written and oral English language skills.
Duties and Responsibilities
o Display high productivity, program knowledge, expertise, sound decision-making, and proven ability to function autonomously.
o Provide primary support and solutions for customer inquiries through phone and email communications for internal and external customers.
o Provides complete resolution to customer inquiries and provides appropriate solutions for long-term customer satisfaction
o Delivers engaging customer interactions through various communication channels.
o Escalates involved or complex situations quickly and accurately to other team members, departments, or leadership
o Solid understanding of one or more programs based on team alignment.
o Proactively identify process enhancements that will improve department results and efficiencies.
o Function as a change leader by embracing change
o Flexible with tasks and hours to meet the department's and customers' needs.
o Supports TreviPay policies/procedures.
o Perform other duties as assigned by leadership.
Qualifications
o Fluent in Lithuanian and have good written and oral English language skills.
o Ability to meet deadlines and adhere to SOP Policies
o Proven ability to assess, prioritize, and balance daily workload while using personal judgment with sound decision-making skills
o Good written and verbal communication skills
o Positive attendance, dependability, and reliability
o Proficient knowledge of Windows applications, including Outlook, Word, and Excel
o Proficient use of Saleforce/ Service Cloud
o Attention to detail
o 1-2 Years of Experience
o High School / College Preferred
Why you will love working at TreviPay
· Competitive salary
· NS Business Card
· 26 vacation days annually at full-time employment
· Pension plan with Nationale nederlanden
· Casual environment and dress
· Employee referral program
· Professional, Innovative and highly collaborative team
· Hybrid work
· Competitive bonus scheme
· Days off for volunteer work
· Fun activities and company outings
· Fruit at work
At TreviPay we believe:
· in saying yes to unique and challenging requirements
· empowered team members are creative team members
· our products make the customer’s day just a little bit better
· work/life balance makes us all more effective
Skills Required
- Fluent in Lithuanian
- Good written and oral English language skills
- 1-2 years of experience
- Proficient knowledge of Windows applications
- Proficient use of Salesforce/Service Cloud
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The Company
What We Do
At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
