Program Support Assistant

The OPARC Mission

OPARC believes that all individuals deserve the human right to be valued members of society regardless of their intelligence or physical capabilities. OPARC exists to make training, employment, and social opportunities available and to be the champion for thousands of people with disabilities in Southern California.

Title: PROGRAM SUPPORT ASSISTANT

General Statement of Function:

The Program Support Assistant provides support to their assigned Licensed Day Program. This role involves maintaining accurate documentation, data entry of billing, cash management, computer operations, front office reception, providing administrative support, observing program areas for cleanliness and safety, and providing participant supervision and care.

Essential Functions:

Program Compliance & Documentation

• Assist in preparing for site visits, inspections, and audits by licensing and funding agencies.
• Maintain accurate, up-to-date documentation, including program binders, forms, and manuals.
• Use spreadsheet software to maintain staff and participant attendance records.
• Work closely with Program Managers and other staff members to meet program objectives.
• Complete 40-hours of specified healthcare trainings within 12 months of hire (only ADC-Monte Vista.

• Complete 40-hour Registered Behavior Technicians (RBT) trainings within 12 months of hire (only Summit Services programs).
  

Administrative Coordination and Support

• Provide excellent customer service to participants, families, care providers, visitors, and Oparc staff.
• Handle incoming calls and route messages appropriately.
• Typing, duplication, processing, and mailing of notices, records, reports, and correspondence.
• Maintain accurate and up-to-date participant roster, sign in and out form, parent/care provider, and transportation lists.
• Update participant information in Oparc’s case management system.
• Process mail and distribute it accordingly.
• Drop off/pick up mail and payroll at the Administrative Office.
• Contact parents/care providers, transportation sources, and others as directed.
• Maintaining necessary office and maintenance supplies and materials.
• Submit monthly requisition, as needed.
• Communicate staffing and ratio numbers to the Assistant Director during morning call-arounds to determine the need of substitute staff.
• Maintain record of where substitutes worked and obtain final ratios.
• Record detailed accurate meeting notes for team meetings and other program-relateddiscussions.
• Complete daily Vertex data entry, filing, and organization of office records.
• Distribute meeting minutes, memos, updates, and training materials to staff

• Ensure participant rights and health/safety standards are upheld in all service areas.
                 

Program Support

• Maintain active programming and respectful interaction with participants.
• Monitor program areas for cleanliness, safety, organization, and report deficiencies tomanagement.
• Maintain appropriate participant supervision while providing staff coverage.
• Follow implemented protocols for behavioral interventions and/or any Restricted Health Care plans at all times.
• Observe and report participants’ health and safety concerns immediately.
• Report any suspected abuse immediately to the proper authorities as required by law and Oparc policy.
• Track, reconcile, and audit participant cash accounts (ADC sites only), community access, and petty cash.
• Ensure proper distribution of gas cards, receipts, and reconciliation monthly.
•  Maintain confidentiality.
• Attend staff and other meetings assigned.
• Adhere to all safety regulations.
• All other duties and responsibilities assigned by supervising Program Manager.

Minimum Qualifications:

• Must be at least 21 years of age with 2 years driving experience and possess a valid California driver’s license, maintain a clean driving record, and provide proof of current vehicle insurance and registration.
• Must have access to safe, reliable transportation that meets all required vehicle safety inspections and standards. Able to transport program participants in a personal vehicle is required.
• High School diploma or equivalent, plus a minimum of two (2) years’ office experience.
• Ability to pass a competency test for grammar, punctuation, spelling, and data entry.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and capable of learning internal documentation systems.
• Ability to pass a Department of Justice (DOJ) background check and fingerprint clearance, complete TB test, pre-employment physical, and provide proof of required immunizations (as applicable).
• Preferred experience working with individuals with intellectual and developmental disabilities (IDD) or in a similar caregiving, nursing, behavioral, or human services role.
• Must be able to work in outdoor environments, which can include, but is not limited to allergens, excessive heat, excessive cold, excessive humidity, dampness or chilling, excessive noise and/or slippery and uneven walking surfaces and indoor warehouse-type settings that may lack heating, air conditioning, and have concrete flooring.
• CPR, First Aid, and Crisis Intervention (e.g., CPI) certifications — or ability to obtain upon hire.

Preferred Qualifications:

• Bilingual (Spanish, ASL, etc.). 

Work Environment Requirements

• Able to work in both indoor and community-based environments.
• Able to support individuals during community outings, job coaching, and/or volunteer activities.
• Able to lift up to 25 pounds by self and up to 150 pounds with one other person.
• Assist with physical transfers, if necessary.
• Able to push a wheelchair with a seated participant up to one (1) mile.
• Standing, walking, sitting, pushing, bending and pulling required.
• Squatting and repetitive motion may be necessary.
• Use chemicals in accordance with manufacturer’s labeled instructions.
• Adhere to the proper care and responsible use of Oparc issued property, tools, and

  equipment.

Location: OPARC – Determined based on assigned worksite

Reports To: Program Manager

Schedule: Monday through Friday, 8:00 am – 3:30 pm, with an ½ hour unpaid lunch. Hours may vary based on program need.