Job Title: Program Supervisor - STRTP
Department: Short-Term Residential Treatment Program
Location: Eureka, CA
Status: Full-Time/Exempt/Salary
Hours: 40 hours per week
Salary: $72,072.00-$77,968.80 annually (DOE) Additional Differential Must Qualify
Open Date: September 18, 2026
Close Date: Open until filled
Pay Differentials Offered (must qualify through testing or verification):
Language Translation - Bi-cultural Spanish: $1.00 per hour
Bimodal Bilingualism - ASL Sign Language: $1.00 per hour
Bimodal Multilingualism - ASL Sign Language: $2.00 per hour
Overview: The STRTP Complex Care Supervisor is responsible for overseeing the daily operations of a Short-Term Residential Therapeutic Program (STRTP) serving youth with complex behavioral and mental health needs. This role ensures the delivery of trauma-informed, therapeutic care while maintaining compliance with all regulatory requirements. The Supervisor provides leadership, guidance, and oversight to direct care staff and ensures the program operates safely, effectively, and in alignment with agency standards.
Key Responsibilities:
- Ensure full compliance with all applicable regulations and standards, including Community Care Licensing and Department of Health Care Services requirements.
- Oversee accurate and timely completion of all program documentation (e.g., MARs, incident reports, required regulatory filings) and maintain audit readiness.
- Monitor daily program operations, staffing, and schedules to ensure adequate coverage, compliance with ratios, and efficient use of resources.
- Supervise, train, and support staff, including hiring, onboarding, performance management, and ongoing professional development.
- Facilitate staff meetings and provide coaching on trauma-informed care, behavior management, and de-escalation techniques.
- Support implementation of individualized treatment plans and collaborate with clinical teams, including therapists, psychiatrists, and external service providers.
- Maintain a safe, structured, and therapeutic environment for youth in care.
- Oversee program budgets, financial tracking, and required administrative reporting to leadership.
- Coordinate with external partners (e.g., social workers, Child and Family Teams) and participate in interagency meetings.
- Evaluate program effectiveness, address complaints, and implement continuous quality improvement initiatives.
- Ensure compliance with safety procedures, inspections, and required reporting.
- Perform additional duties as needed to support effective operation of the STRTP program.
Education and/or Experience
Preferably Bachelor's degree (BA) from four-year college or university; Associate degree (A.A.) with one to two years’ experience; or three to four years’ related experience and/or training; or equivalent combination of education and experience.
- Minimum of 2–3 years of experience in a residential or STRTP setting
- Prior supervisory or leadership experience
- Demonstrated knowledge and experience with MARs, SIRs, SCARs, and regulatory compliance (CCL and DHCS)
- Experience managing employee schedules and program operations
- Strong ability to communicate and collaborate with multidisciplinary teams and external partners
- Knowledge of trauma-informed care, crisis intervention, and behavioral management strategies
- Strong leadership, organizational, and communication skills
Conditions of Employment:
- May work across all agency programs as needed.
- Occasional flexible work schedule required to meet individual client needs.
- Must possess a valid CA Driver’s License, current auto insurance, and a clean DMV printout (no more than 3 points).
- Must pass a clear background check with DOJ, CACI, FBI, CCL.
- CPR and First Aid Certified.
- TB Exam and Physical at the time of employment.
Driving Requirement:
This position requires the use of a personal vehicle for business purposes and on-call rotation.
Other Requirements: Driving is a required function of this position. Employees must use a personal vehicle that meet all agency requirements, including maintaining liability insurance that meets or exceeds state requirements.
Employees are responsible for ensuring the timely renewal of their vehicle insurance policies and providing updated documentation to the agency to remain in good standing and compliant with position requirements.
Training Provided: RCS provides an in-depth onboarding and training orientation, which includes CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, Collaborative Problem Solving, introductions to all RCS departments, and other valuable trainings
Benefits: Comprehensive benefits package available.
To Apply:
Please visit our website at Redwood Community Services to apply or learn more about our values and services.
Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce.
Skills Required
- Bachelor’s degree from a four-year college or university, or an associate degree with one to two years of experience, or three to four years of related experience and training, or equivalent combination
- Minimum of two to three years of experience in a residential or STRTP setting
- Prior supervisory or leadership experience
- Knowledge and experience with MARs, SIRs, SCARs, Community Care Licensing, and Department of Health Care Services regulatory compliance
- Experience managing employee schedules and program operations
- Ability to communicate and collaborate with multidisciplinary teams and external partners
- Knowledge of trauma-informed care, crisis intervention, and behavioral management strategies
- Strong leadership, organizational, and communication skills
- Valid California driver’s license
- Current auto insurance and a clean DMV record with no more than three points
- Clear background check with DOJ, CACI, FBI, and Community Care Licensing
- CPR and First Aid certification
- TB examination and physical examination at employment
- Availability for occasional flexible scheduling, work across agency programs, and on-call rotation
- Personal vehicle meeting agency requirements for business use
What We Do
Redwood Community Services, Inc. is a non-profit family services agency serving Lake, Mendocino, and Humboldt Counties. It provides a comprehensive continuum of care, including foster care, mental health services, substance use disorder treatment, housing services, and crisis support. The organization's mission is to empower communities for long-term success, helping children, youth, and adults realize their personal goals and connect with their community.
