Program Specialist

POSITION OVERVIEW 

PointCentral, a subsidiary company of Alarm.com, is looking for a Program Specialist to join the Partner Education Team. The Program Specialist is responsible for designing, implementing, and maintaining comprehensive training programs that support customer needs and employee development. This role ensures that all training initiatives align with business objectives and promote a culture of continuous learning and growth.

Job Responsibilities:

• Design and develop training programs, courses, and materials that align with business needs.
• Utilize instructional design principles to create engaging and effective learning experiences.
• Facilitate virtual training sessions, ensuring that all participants are engaged and learning objectives are met.
• Oversee the administration and management of training programs, ensuring all necessary resources, schedules, and content are in place for successful execution.
• Review and update training materials regularly to ensure they remain current with industry standards, technology updates, and business needs.
• Work with internal and external subject matter experts to develop specialized training content that is accurate, relevant, and tailored to the target audience.
• Manage training content and participant progress in the company’s LMS.
• Develop assessment tools to evaluate the effectiveness of training programs. Collect participant feedback, monitor learning outcomes, and continuously improve training content based on this data.
• Collaborate with Sales, department managers, and leadership to identify training needs and ensure alignment between training initiatives and business goals.
• Partner with HR to deliver effective onboarding training programs for new employees, ensuring they quickly become acclimated and productive in their roles.
• Maintain thorough records of training activities, progress, and outcomes. Provide regular reports to stakeholders on program effectiveness and areas for improvement.

Qualifications:

• Bachelor's degree
• 3-5 years of experience developing and delivering virtual & ILT content
• Knowledge of training methodologies and competency assessment
• Works effectively in a fast-paced, dynamic environment across departments
• Effectively handles ambiguity and takes action without every detail present
• Experience with Learning Management Systems, Webinar Platforms, Camtasia, and Articulate
• Excellent presentation, writing, editing, and communication skills.
• Passion for new technologies and working in fast-moving markets
• Experience working with external clients

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well-rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.
• Alarm.com values working together and collaborating in person.  Our employees work from the office 4 days a week.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits inclusive of subsidized medical plan options, an HSA with generous company contribution, a 401(k) with employer match, and paid holidays, wellness time, and vacation increasing with tenure. Paid maternity and bonding leave, company-paid disability and life insurance, FSAs, well-being resources and activities, and a casual dress work environment are also part of our outstanding total rewards package!

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
Alarm.com understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you. If you are interested in working with Alarm.com, please email your company information and standard agreement to [email protected].