Program Specialist, RiseUp

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
The Program Specialist will play a vital, AI-enabled support role across the RiseUp with ServiceNow initiatives in EMEA. You will support employer engagement, track student and alumni success, and manage key platforms that power our learning and community ecosystems. This role emphasises the use of AI tools and data platforms to improve operational efficiency, personalize engagement, and deliver impactful experiences for learners, partners, and alumni.
This position is ideal for a detail-oriented, tech-savvy professional who is passionate about advancing career pathways for non-traditional talent - and who sees AI not as a buzzword, but as a practical tool for scale and transformation.
Key Responsibilities
AI-Augmented Employer Engagement

• Support employer partnerships across initiatives Community Based Initiatives using AI-powered tools to maintain up-to-date contact lists, engagement status, and communication tracking.
• Use AI analytics to prioritize employer follow-ups based on activity trends and interest signals.
• Schedule and coordinate employer events (e.g., career talks, internships) informed by predictive insights from historical engagement data.

Operational Tools & Platform Management

• Leverage the Global Learning Delivery (GLD) instance to track student cohorts and alumni milestones, integrating AI features that flag at-risk learners or incomplete placements.
• Utilize Strategic Portfolio Management (SPM) with embedded AI to monitor project timelines, identify bottlenecks, and optimize reporting for initiatives.
• Use AI-generated reports to support decision-making for resource allocation, program customization, and partner engagement strategies.

AI-Enabled Community & Alumni Engagement

• Manage student and alumni engagement in the Circle/Alumni community platform, using AI tools to segment communications, recommend events, and personalise learning opportunities.
• Coordinate alumni speaker participation, using AI to analyse past event feedback and match speakers with relevant topics or audiences.
• Track and analyse alumni interactions and community engagement to support retention and advocacy strategies.

Strategic Outreach & Regional Expansion

• Conduct AI-assisted research to identify new partner opportunities, including Community-Based Organisations (CBOs) across EMEA.
• Use AI-driven workforce analytics to support proposals for regional pilots and employer partnerships.
• Support outreach campaigns with AI-personalised messaging and scheduling tools that enhance engagement across regions and employer segments.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 1 to 3 years of experience in program coordination, workforce development, employer engagement, or community outreach.
• Strong organizational and communication skills; able to work with data, as well as people.
• Experience working with digital platforms and learning and collaboration tools.
• Comfort with spreadsheets, databases, and task-tracking software.
• Commitment to growing the ServiceNow ecosystem providing access & education opportunities with a passion for supporting learners.
• Experience with AI in educational or workforce settings.
• Prior exposure to RiseUp with ServiceNow or similar reskilling/upskilling programs.
• Knowledge of programs requiring coordination of student support operations, and project management.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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