Program Specialist – Organizational Effectiveness

Job Summary

The Program Specialist, Organizational Effectiveness (OE) administers and executes assigned HR/OE programs (e.g., engagement/pulse surveys, performance management, talent reviews, etc). This position supports consistent, high-quality program administration, analyzes OE data, maintains supporting systems and resources and support adoption of talent practices that enhance the associate experience and organizational effectiveness across the enterprise.

Expected Contributions

Associate Engagement & Other Surveys

·          Supports the administration of associate engagement and other associate survey processes, including survey setup, testing, distribution, reporting administration, and stakeholder support.

·          Supports OE-related communications and responds to inquiries from HRBPs, leaders, and associates regarding survey processes, timelines, and reporting access.

·          Administers survey-related webinars, resource materials, and reporting site access.

Performance Management

·          Supports the administration of enterprise performance management processes and supporting tools in partnership with HRIS and other stakeholders.

·          Executes and maintains performance management communications, education resources, and support materials.

·          Responds to process and system-related inquiries from HRBPs, leaders, and associates.

Organizational Effectiveness Program Support

·          Assists with operational aspects of Organizational Effectiveness programs and processes including onboarding, talent reviews, succession planning, talent analytics, and other assigned initiatives.

·          Administers and maintains program documentation, resource materials, process guides, and supporting job aids.

·          Maintains OE-related systems, reporting platforms, and tools to support effective program administration and data integrity.

Reporting & Analytics

·          Compiles, validates, and summarized OE-related data using established reporting templates to support recurring and ad hoc reporting needs.

·          Identifies trends, patterns, and reporting issues within OE data and summarizes findings to support OE leadership review and decision-making.

·          Supports preparation of and maintains dashboards, reports, and reporting resources to support enterprise talent processes.

Communications & Community Management

·          Collaborates with Internal Communications to support distribution of Organizational Effectiveness-related enterprise communications.

·          Creates, publishes, and maintains content on Viva Engage pages and communities to support leader and associate awareness of Organizational Effectiveness programs and resources.

·          Manages Viva Engage community membership, including supporting member access, maintaining community rosters, and ensuring appropriate audience participation.

·          Monitors OE community activity and maintains content to ensure information remains accurate, relevant, and current.

·          Supports communication and change management activities associated with Organizational Effectiveness programs and initiatives.

General

·          Monitors assigned project activities and timelines and escalates risks, issues, or delays as appropriate.

·          Performs other duties as assigned.

Candidate Profile

Education

Bachelor’s Degree in Industrial or Organizational Psychology, Organizational Behavior, Human Resources or other related degree preferred, or other combination of relevant education and work experience.

Experience

Minimum three (3) years of relevant experience in Human Resources with experience in HR, Organizational Effectiveness/organizational development or Talent Management or other combination of relevant education and work experience preferred.

·          Willingness and ability to quickly learn new processes, tools, and technologies

·          Experience supporting and administering enterprise HR/OE programs such as engagement surveys, performance management, talent reviews, succession planning, onboarding, or talent analytics.

·          Experience working with HR systems, reporting platforms, and communication tools (e.g., Workday, Viva Engage, survey platforms, reporting tools).

·          Experience coordinating multiple projects, stakeholders, and deadlines in a fast-paced environment.

·          Experience creating communications, resource materials, training support materials, and reporting deliverables.

Skills & Attributes

Program Administration & Execution

·          Demonstrated ability to execute and administer complex business processes within established guidelines.

·          Strong project coordination and organizational skills with the ability to manage multiple priorities simultaneously.

·          Demonstrated attention to detail and commitment to delivering accurate, high-quality work.

Analytics & Reporting

·          Strong analytical skills with the ability to compile, validate, and summarize data.

·          Experience maintaining dashboards, reports, and presentations for business and HR stakeholders.

Communication & Collaboration

·          Strong written and verbal communication skills with the ability to effectively communicate information to diverse audiences.

·          Ability to translate complex processes and information into clear, user-friendly communications and resources.

·          Demonstrated ability to build effective working relationships across functions and collaborate with cross-functional stakeholders.

Technical Skills

·          Proficiency with Microsoft Office products, including Excel, PowerPoint, Word, Teams, and related collaboration tools.

·          Experience working with Human Resources technologies and reporting platforms.

·          Experience creating and maintaining content within communication and collaboration platforms such as Viva Engage.

Professional Effectiveness

·          Ability to work independently with minimal supervision while exercising sound judgment within established guidelines.

·          Demonstrated adaptability and flexibility in managing changing priorities and business needs.

·          Strong customer service orientation and commitment to supporting leaders, associates, and HR partners.

·          Ability to maintain confidentiality and exercise discretion when handling sensitive information.

·          Demonstrated initiative in identifying process efficiencies and operational improvements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.