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The Role
Lead execution of programs in Membership Services, ensuring cross-functional collaboration, managing systems, and driving member experience improvements through data-driven decisions.
Summary Generated by Built In
At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Within Membership Services, bring that mission to life - transforming every touchpoint into a catalyst for progress so members feel equipped to rise to the moment, every moment.
WHOOP is seeking a Program Specialist to lead the execution of programs that set our internal teams up for success and delight our members. This role, reporting to the Program Team Manager in Membership Services, operates at the intersection of Marketing, Product, Finance, and other departments to ensure the customer is at the center of every decision. As WHOOP scales and our member needs evolve, you’ll help architect the next wave of support programs that raise the performance bar across the business and advance our vision to empower every member to perform every day. You will ensure cross-functional alignment through highly collaborative partnerships, leverage rich data to help shape the roadmap, and manage systems that enable us to provide experiences that are both operationally efficient and world-class - and built to anticipate what members will need next.
Responsibilities
- Lead tier-1 programs, coordinating timely end‑to‑end delivery of MS department deliverables like training, content, forecasting, policy, tooling, and systems infrastructure.
- Support larger cross-functional programs within the Program Management team.
- Turn metrics into decisions and represent our members, translating rich data into crisp dashboards and executive narratives that spotlight “why it’s happening” and “what we’ll do next.”
- Standardize tools & documentation, creating reusable templates, SOPs, and governance artifacts that serve as the single source of truth for program execution across Membership Services and ensure Membership Services Representatives are fully prepared the moment a new feature or promotion goes live.
- Help coordinate our AI-supported service strategy, ensuring members receive hyper-personalized, effortless help at every touchpoint.
- Drive proactive risk & issue management, and escalate blockers before they threaten scope, timeline, or member experience.
- Craft stakeholder updates that get read, and lead productive meetings that drive momentum, ensuring all communication is tailored to the audience’s needs.
- Champion a culture of continuous learning, experimentation & improvement by facilitating retros, proposing creative solutions using bleeding-edge AI tools, and implementing incremental tweaks.
Qualifications
- 2+ years in project/program coordination or management.
- Self-starting, fast-moving, and collaborative approach to problem-solving.
- Excellent attention to detail with the ability to handle multiple tasks efficiently.
- Passion for building partnerships and working cross-functionally with a wide range of stakeholders on diverse initiatives.
- Familiarity with data visualization tools such as Sigma or similar.
- Skilled in project management fundamentals.
- Demonstrated passion for performance, wellness, and the WHOOP mission.
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
This position will be in person at the WHOOP office in Boston, Massachusetts, or Limerick, Ireland. Candidates must live in the Greater Boston Area or the Limerick region, or be open to relocation and eligible to work in either location.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $60,000 - $80,000 Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Top Skills
Ai Tools
Data Visualization Tools
Project Management Tools
What the Team is Saying
Anahis
Staff Tech Lead - Mechanical Engineering
Josh
Lead Designer
Manan Dedhia
Field Quality Manager
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The Company
What We Do
At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable device and performance optimization platform has been adopted by many of the world's greatest athletes and consumers alike.
Why Work With Us
At WHOOP, we’re focused on building an inclusive and equitable team with a strong sense of belonging for everyone—increasing representation in every way as our team grows. We believe that our differences are our source of strength—so much so it’s one of our core values.
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WHOOP Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
4 days a week
