About the role and team
Community Operations at Uber is where real people solve real problems in real time. As a Program Specialist IV, you are a senior driver of the high-visibility and global initiatives that keep our support engine running across multiple regions. The pace is intense and the stakes are high; you aren’t just following a project plan, you are providing the strategic structure and leadership needed to navigate global complexity and move the business forward.
This role requires a mindset that thrives in the messy reality of global scale and high-stakes ambiguity. You will need to stay steady under pressure, managing senior stakeholders across time zones and making hard calls when timelines or objectives shift. We are looking for a lead who takes extreme ownership of outcomes, can navigate internal friction with empathy and action, and is dedicated to raising the bar for the entire team through mentorship. If you are sharp, resilient, and motivated by meaningful service at scale, this is where you’ll make your mark.
What you’ll do
- Lead and support large, high-visibility, or global projects with minimal guidance, ensuring we build with both urgency and care at a massive scale.
- Navigate and manage complex global stakeholder relationships, earning trust fast and aligning diverse teams on shared outcomes.
- Ensure all deliverables remain on schedule and meet core business objectives, even as priorities and environmental constraints evolve.
- Perform new business intakes and structure unstructured requests into focused, high-impact project plans with clear milestones.
- Identify patterns in operational friction and implement global solutions that improve the way we support our community.
- Train and mentor other Program Specialists and PMs, sharing knowledge and building a high-performing team that can navigate challenge with heart.
- Collaborate across disciplines to resolve tension and unblock global projects, leading through influence and sound judgment.
Basic Qualifications
- At least 2 years of experience in project management or program operations in a high-stakes, fast-moving environment.
- Proficiency in advanced project management frameworks and global coordination tools.
- Proven proficiency in problem-solving, collaboration, and stakeholder management at a global or cross-site level.
- Advanced organizational, planning, and communication skills.
- Demonstrated analytical skills with the ability to connect project performance to business metrics.
Preferred Qualifications
- Experience managing global projects in customer support or community operations environments.
- Demonstrated ability to lead and stay calm during critical, high-visibility moments.
- Strong systems-thinking mindset with experience mentoring others through complex project lifecycles.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- At least 2 years of experience in project management or program operations in a high-stakes, fast-moving environment
- Proficiency in advanced project management frameworks and global coordination tools
- Proven problem-solving, collaboration, and stakeholder management proficiency at a global or cross-site level
- Advanced organizational, planning, and communication skills
- Demonstrated analytical skills connecting project performance to business metrics
- Experience managing global projects in customer support or community operations environments
- Ability to lead and remain calm during critical, high-visibility moments
- Systems-thinking experience mentoring others through complex project lifecycles
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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