Program & Resources Assistant (Bilingual - Spanish)

What You Will Do:

• Provide a warm welcome to Hively guests 
• Perform receptionist duties for our Oakland Office such as maintaining the office lobby and resources, and assist in maintaining office supplies including organizing the US and Internal Mail
• Assist in maintaining a clean and orderly office environment
• Process family need assessment forms and provide resources to families based on their need
• The program assistant will be responsible for issuing enhanced referrals to Stage 1 clients
• Track Hively client survey
• Manage and maintain the Hively Family Resource Center in Oakland, ensuring it is well-stocked and organized
• Create, track and maintain new family enrollment welcome bags
• Input and maintain accurate information in appropriate databases, paper files or electronic files. Create or modify various documents, reports, and schedule appointments using Google
• Provide referrals and educational resources for families looking for childcare
• Compile, reconcile, validate, and produce program data reports for daily, weekly, monthly, quarterly, and/or special assignments as needed
• Accurately capture service records and financial transactions as assigned
• Maintain required confidential participant records and TrustLine applications according to department, agency, local, State, and Federal requirements
• Maintain relationships with community agencies that refer clients to the program and contribute to developing new referral sources
• Create and maintain resources in Google Drive and Notion
• Conduct outreach services and collaborate with community services and the communications department for special projects conducted in Pleasanton, Fremont and Oakland
• Provide backup to Intake and Provider Support positions
• Other duties as assigned

What you should bring:

• Experience in a human services agency or equivalent educational degree 
• Bilingual and fluent in Spanish and English
• Ability to define problems, collect data, establish facts, and draw valid conclusions 
• Experience using Microsoft Office software and Google Suite
• Knowledge of all aspects of business office procedures  
• Ability to communicate effectively both orally and in writing 
• Ability to develop and maintain good working relationships with diverse  groups of people 
• Basic math skills 
• Strong organizational skills 
• Flexibility to travel to and work from other Hively office locations in Alameda County as needed
• Donation pick up 

Preferred Knowledge, Skills and Abilities:

• BA/BS with major coursework in social services/human development or  related field 
• Experience in the delivery of services to a diverse population 
• Previous experience working for a non-profit 

Physical Requirements:

• Ability to sit at a desk, conference table, or in meeting rooms of various configurations for extended amounts of time 
• Ability to stand for extended amounts of time 
• Manual dexterity to use a telephone and computer 
• Facility to hear and understand speech at normal room levels, and to hear and understand speech on phone
• Facility to speak in audible tones so that others may understand clearly in  normal conversations and over the telephone  
• Physical agility to lift and carry up to 20 pounds and to bend, stoop, walk and  reach overhead 
• Physical agility to push/pull, squat, twist and turn 
• Mental acuity to perform the essential functions of this position in an  accurate  and timely fashion; to make good judgments and decisions; and to evaluate  the results of decisions and judgments