The Program/Project Management Senior Lead is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Typically a small number of people within the business that provide the same level of expertise. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Primarily affects a sub-function. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.
Responsibilities:
- Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
- Lead the facilitation, coordination, and arbitration of cross-functional macro level topics within/across projects and with Senior Management.
- Lead the identification and drive resolution of issues, including those outside established projects of work.
- Work with stakeholders to ensure project scope definition meets business objectives.
- Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business goals.
- Drive adherence to project processes, procedures, methods, and standards for project delivery and leverage across the project.
- Responsible for the day to day management of executing to milestones and budget on multiple complex projects.
- Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
- Direct the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary.
- Identifies stakeholders and key organizations and build and manage relationships.
- Directs the creation of multiple programs of work and manage their alignment to business goals.
- Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management.
- Leads the identification and drive resolution of issues, including those outside established programs of work.
- Works with stakeholders to ensure program scope definition meets business objectives.
- Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives.
- Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.
- Assists program team in negotiating for resources owned by other departments in order ensure the program can be completed.
- Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
- Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary.
- Manages multiple teams or a functional area (depending on size of business).
- Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
- Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
- Ensures program plans meet business needs as described in the program initiation documents.
- Ensures all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly.
- Ensures funding has been approved for the program.
- Ensures all areas of the program are appropriately staffed.
- Ensures program commitment from those assigning resources.
- Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
- Ensures vendor performance is monitored and actions taken if performance warrants.
- Maintains appropriate staffing requirements to meet operational needs.
- Exercises shared responsibility for budget, policy formulation and planning.
- Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 10+ years of experience
- Should demonstrate a commitment to quality and attention to detail
- Excellent interpersonal relationships with ability to influence and negotiate with stakeholders
- Critical thinking and problem solving skills
Education:
- Bachelor’s/University degree or equivalent experience, potentially Masters degree
------------------------------------------------------
Job Family Group:
Project and Program Management------------------------------------------------------
Job Family:
Program Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
New Castle Delaware United States------------------------------------------------------
Primary Location Full Time Salary Range:
$144,480.00 - $216,720.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:
Jul 28, 2025------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
-
Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
-
Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
-
Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
Similar Jobs
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
