Program Operations Supervisor II

Position Title: Program Operations Supervisor II 

Department: Palmdale Recovery Support Services and Community Health Workers (CHW) 

Reports To: Program Associate Director and Director 

FLSA Status: Exempt

POSITION SUMMARY

Responsible for overall day-to-day supervision of assigned staff and the shift-to-shift or day to day operations of program or unit. This includes oversight of patient activities and staff responsibilities as they relate to patient functions. Implement the treatment philosophy of Tarzana Treatment Centers, Inc. (TTC).

HOURS

8 per Day / 5 Days per Week

Benefits Package 

• Medical Insurance
• Dental Insurance
• Vision Care Plan
• Life Insurance
• Paid Holidays
• Flexible Spending Account (FSA)
• Paid Vacation Time
• Sick Time
• 401(k) Retirement Plan
• Competitive wages
• Stability and career advancement
• Continuing Education Opportunities

CATEGORIES OF DUTIES

1. Responsible for supervision of staff as assigned by Director. Depending on the nature or type of department, office, program, or unit, this may include counselors, case managers, outreach workers, intake specialists, technicians, dietary, maintenance, housekeeping, or front office staff.

2. Specific areas of responsibility may include revenue cycle training, credentialing registration, claims management, billing, collections, patient insurance, data processing, integrity of patient accounts, accounts receivable management, practice management system file maintenance, and third-party revenue cycle vendors.

3. Performs and/or oversees regular chart audits, record keeping, and other reporting and documentation functions as assigned to ensure that all records are maintained in accordance with all applicable TTC policies, procedures, and external regulations and standards to include but not limited to JCAHO, State, County, City sources.

4. Completes or participates in the development and submission of various reporting requirements as assigned. Such reporting may include Continuous Quality Assurance reports, various performance improvement reports, data reports of various types, prevention, repair, and other maintenance reports to include fire life safety and other environment of care reporting.

5. Responsible for provider reimbursement programs, policies, and strategies to ensure unit cost controls meet or exceed corporate objectives.

6. Attending in-service training and educational workshops.

7. Attending all required staff meetings.

8. Cooperates and communicates fully with other staff members and supervisors regarding patient and/or staff behavior, progress, activities, as appropriate.

9. Conducts self in a professional manner in areas of dress, language, attitude, and behavior. At all times is a role model for other staff and patients.

10.Exhibits full knowledge and support of the philosophy and objectives of the Agency

11.Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality.

12.Participation in medical record and other report and record reviews as assigned.

13.Utilization review activities, as required.

14.Develop, implement, and maintain revenue cycle standard operating procedures (SOPs) in area of responsibility.

15.Conducts or participates in performance evaluations of interns and other staff, as required.

16.Attends clinical and administrative committee meetings, as requested.

17.Manage projects which may include revenue cycle projects and provide upper management with audit findings, metrics, and presentations.

18.Additional functions as specifically requested by the Program Director and/or Administrator.

1. Staff Supervision

• Orientation of new employees
•  Scheduling staff coverage, time-off requests, etc.
•  Evaluations
•  Assisting Director with Hiring
•  Assisting Director with Discipline
•  E-Time
•  Support to staff
•  Ongoing supervision of documentation compliance in medical records.
•  Chart and other record audits with others on Management team
•  Taking outcome of chart/record audits back to those on each shift to manage compliance.

2. Administration

• Active participation in agency-wide committees as assigned.
•  Support the management team and to act as an agent of the organization in all situations utilize management team meetings as a forum to resolve differences.
•  Attends weekly management meetings with Program Director
•  Attending in-service training and educational workshops.
•  Attending all required staff meetings.

3. Other

• Work closely with staff to monitor adherence to organizational philosophy goals and objectives.
  
  EDUCATION/EXPERIENCE/QUALIFICATIONS GUIDELINES 

Title 

Approximate Number of Employees supervised 

Degrees/ certification Experience may be 

substituted for education with CEO approval 

Approximate Years of supervisory experience, other factors may be considered with CEO approval. 

Operations Supervisor I 

1 to 5 

• High School Diploma/GED 
• Academic counseling certificate preferred

0-2 

Operations Supervisor II 

6 to 12 

• BA or AA
• State approved Counseling Certificate preferred

4 

Operations Supervisor III 

Over 12 May supervise a Level I or Level II Supervisor 

• Bachelor’s or Master’s Degree 

6 

SETTING

Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.

EQUAL OPPORTUNITY EMPLOYER

Tarzana Treatment Centers, Inc. is an equal opportunity employer and does not discriminate based on race, national origin, religion, gender, sexual orientation, disability, or any other characteristic protected by federal, state, or local law.

ADA REQUIREMENT

Tarzana Treatment Centers, Inc. supports the Americans with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job