Program Operations Specialist

ABOUT US:

At Pathway Resource Center, we have been paving the way for the community for over 20 years with a firm belief in the power of empathy and the potential for transformation.  We strive to not only address immediate needs but also to inspire individuals to become agents of change within their own lives. We are committed to fostering, cultivating, and preserving an ethical workplace with a culture of diversity, equity, and inclusion. Our commitment includes an emphasis on adaptability, ensuring that our team is attuned to the organization's current culture. We cultivate a positive, respectful environment where everyone learns from diverse experiences, respects personal limits, and maintains clear boundaries. We believe in the power of cross-training, giving opportunities while emphasizing personal responsibility, and understanding the importance of letting one's work speak for itself.  Our strong foundation and extensive experience coupled with our established culture positions us as a beacon of positive change in the community.

Position Summary:

The Pathway Program Operations Specialist coordinates activities, resources, equipment, and information to ensure that the goals of the organization are met efficiently and effectively. The Program Operations Specialist is a member of the Events Committee. 

REPORTS TO: Program Manager

DUTIES AND RESPONSIBILITIES

• Program events coordinator (set-up thru execution)
• Scheduling and logistics coordination
• Coordinates organizational meetings
• Identifies, coordinates, and provides resources for residents and clients
• Data tracking and entry aligned with grant requirements and reporting standards
• Accountable for ordering all event supplies 
• Assists with scheduling and registration for program and events
• Supports marketing and public relations for all programs and events 
• Member of the Events Committee 
• Serves as primary contact for Senior Coalition, Residents Council and Volunteers
• Support specialist to the Program Manager
• Backup for Micro Transit Coordinator and front desk support

Program & Event Coordination

• Directly supports the Program Manager. 
• Assists with scheduling and registration for programs, events, and meetings.
• Supports the planning and execution of organizational events as a member of the Events Committee.
• Coordinates volunteer program activities and management.
• Assists with Youth Council operations and attends meetings as needed.
• Coordinates scheduling for the Microtransit Program and Community Coach activities.
• Provides coverage and support for additional duties as required to meet programmatic and operational needs. 

Community Engagement & Client Support

• Supports marketing and public relations efforts for the organization and its programs.
• Identifies and connects residents and clients with appropriate internal or external resources.
• Represents the organization at community events or meetings as needed.
• Assists with running errands and other off-site responsibilities as assigned.

Other Duties

• Performs other duties as assigned in support of the organization’s mission.

BENEFITS:

4 Wellness Days (2 company inhouse events, 2 employee scheduled days off)

• Bereavement Pay for immediate family
• Paid Time Off
• Holiday Pay
• Final week of December paid off
• Paid Birthday Off
• No Medical/Life Insurance

REQUIREMENTS: 

• Minimum: associates degree
• Minimum of two (2) years of experience with key duties and responsibilities
• Must be able to pass a Criminal Background Check
• Must have a reliable transportation
• Must have good attendance
• Must have a willingness to accept feedback from leadership
• Full-Time: Must be able to work up to 35 Hours per Week
• Must work some Weekends and Evenings (minimum of 12-15) 
• Knowledge of Indianapolis and Far-Eastside area Preferred 

ESSENTIAL SKILLS & ABILITIES: 
Excellent people skills

• Experience with partnerships in the community
• Must be a self starter and want to grow this role
• Detail oriented with a high degree of accuracy and urgency
• Excellent computer skills & thorough knowledge of Microsoft Office Programs, including Word & Excel and Google Drive
• High degree of organizational skills
• Strong effective communication skills, including internal and external relations
• Excellent time management and personal assertiveness
• Must be dependable, confidential, and honest
• Ability to work positively within a team, following directives without the inclination to control or overhaul interactions
• Capability to respect others while also maintaining personal boundaries
• Understand the importance of mutual respect in creating a harmonious work environment
• Prioritize delivering quality work as proof of job competence along with accountability for decisions and actions
• Ability to work with a diverse demographic population
• Ability to multi-task in a fast-paced environment
• Must display a positive attitude and friendly, service-oriented personality
• Must be able to handle conflict resolution 
• Must be a team player