The Role
Lead improvements to program operations by documenting workflows, building onboarding and training systems, improving Salesforce data quality and reporting, supporting grant/HUD compliance, coordinating operational projects, and developing SOPs and quality assurance tools to strengthen program delivery and team effectiveness.
Summary Generated by Built In
Company: Acts Housing
Job: Program Operations Specialist
Location: Milwaukee, WI
Employment Type: Full-Time
Work Location: Hybrid – Four days onsite and one day remote per week
Reports To: Vice President of Programs
The Program Operations Specialist plays a critical role in strengthening the systems, processes, and tools that enable Acts Housing’s Programs Department to deliver consistent, high-quality services to families.
This role serves as a key operational partner to the Vice President of Programs, coaching leadership, family access teams, and community partnership staff. The Program Operations Specialist will lead a workstream focused on improving department operations through process improvement, onboarding and training systems, Salesforce data quality, reporting, compliance support, and quality assurance practices.
This position is ideal for an organized, analytical professional who enjoys creating structure, improving workflows, managing projects, and developing tools that help teams operate more effectively. The role directly supports the coaching team, Acts Housing’s frontline program that works alongside families on their path toward housing stability.
What You’ll Do
What’s In It for You
Qualifications
About Acts Housing
Acts Housing is a nonprofit organization dedicated to helping families achieve and maintain housing stability through coaching, support, and community partnerships.
Acts Housing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job: Program Operations Specialist
Location: Milwaukee, WI
Employment Type: Full-Time
Work Location: Hybrid – Four days onsite and one day remote per week
Reports To: Vice President of Programs
The Program Operations Specialist plays a critical role in strengthening the systems, processes, and tools that enable Acts Housing’s Programs Department to deliver consistent, high-quality services to families.
This role serves as a key operational partner to the Vice President of Programs, coaching leadership, family access teams, and community partnership staff. The Program Operations Specialist will lead a workstream focused on improving department operations through process improvement, onboarding and training systems, Salesforce data quality, reporting, compliance support, and quality assurance practices.
This position is ideal for an organized, analytical professional who enjoys creating structure, improving workflows, managing projects, and developing tools that help teams operate more effectively. The role directly supports the coaching team, Acts Housing’s frontline program that works alongside families on their path toward housing stability.
What You’ll Do
- Improve and document operational workflows, procedures, and systems that strengthen program delivery, consistency, and team effectiveness.
- Build and maintain onboarding, training, and resource systems that support staff success and department growth.
- Support Salesforce data quality, reporting, dashboards, and data practices that improve program visibility and decision-making.
- Assist with grant compliance, HUD-related requirements, program reporting, and tracking of key deliverables.
- Lead and coordinate operational projects, including timelines, communication, process improvements, and follow-through across teams.
- Develop standard operating procedures, quality assurance resources, and tools that promote accountability and strengthen collaboration with coaching, family access, and community partnership teams.
What’s In It for You
- Make a meaningful impact in a nonprofit organization helping families achieve housing stability.
- Own projects that strengthen the foundation of a mission-critical program department.
- Work alongside leaders and frontline teams to improve services for families.
- Build experience across nonprofit operations, Salesforce, grants, compliance, reporting, and quality improvement.
- Enjoy a collaborative hybrid work environment with one remote workday each week.
Qualifications
- Bachelor’s degree in business administration, nonprofit management, public administration, social work, education, or related field; or equivalent combination of education and experience.
- 3–5 years of experience in program operations, program administration, quality improvement, project management, or nonprofit operations.
- Experience improving processes, developing workflows, or implementing organizational systems.
- Experience with CRM or case management systems; Salesforce experience preferred.
- Strong organizational, analytical, communication, and problem-solving skills with the ability to manage multiple priorities.
About Acts Housing
Acts Housing is a nonprofit organization dedicated to helping families achieve and maintain housing stability through coaching, support, and community partnerships.
Acts Housing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Skills Required
- Bachelor's degree in business administration, nonprofit management, public administration, social work, education, or related field; or equivalent combination of education and experience.
- 3-5 years of experience in program operations, program administration, quality improvement, project management, or nonprofit operations.
- Experience improving processes, developing workflows, or implementing organizational systems.
- Experience with CRM or case management systems.
- Salesforce experience.
- Strong organizational, analytical, communication, and problem-solving skills with the ability to manage multiple priorities.
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The Company
What We Do
MRA - The Management Association is a nonprofit employer association that provides comprehensive HR services, including recruitment, advice, training, and development, to over 5,000 member companies.
