Scaled Program Operations Manager

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• $10 billion+ generated by creators since Patreon's inception

• 100 million+ free memberships for fans who may not be ready to pay just yet, and

• 25 million+ paid memberships on Patreon today.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Program Operations Manager to support our mission.

This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Team

The Scaled Creator Team within the broader GTM org supports small and medium sized creators on Patreon in their growth on Patreon. We work across Product, Marketing, Community, and Creator Partnerships to help creators adopt key Patreon tools and grow their memberships using a combination of 1:1 and 1:Many tactics.

About the Role

We are seeking a Program Operations Manager to run a first-of-its-kind hybrid program supporting 300–500 creators through a blend of scaled systems and 1:1 guidance. You will manage the operational backbone of the program, including lifecycle emails, community engagement, segmentation workflows, and data tracking.

Your role will include designing and executing core retention / growth tactics, including leading regular creator-facing webinars, office hours, and structured feedback sessions that help creators adopt new features, strengthen their business, and connect with other Patreon Creators.

You will design and refine program processes, gather creator insights, and iterate quickly to improve outcomes. You’ll collaborate closely with Product, Community, Marketing, and Creator Management to ensure the program delivers real impact for creators.

This is a highly hands-on role ideal for someone who loves building programs, engaging with creators, and experimenting rapidly to find what works.

About You

• Have experience running creator- or customer-facing programs at scale.

• Have managed lifecycle emails, onboarding sequences, or scaled outreach programs.

• Have run or contributed to community engagement (e.g., groups, webinars, events, office hours).

• Are comfortable leading live creator-facing sessions — such as webinars, trainings, or feedback circles.

• Can run lightweight 1:1 creator consultations via email or short calls.

• Are a scrappy operator who thrives in fast-paced, ambiguous environments.

• Are highly organized and able to build workflows, processes, and dashboards from scratch.

• Use creator insights (quantitative + qualitative) to drive program improvements

• Care deeply about helping creators grow and succeed on Patreon

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win.

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don’t quit. We learn and deliver.

• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements.

At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.

The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.

Patreon reserves the right to modify or update compensation and benefits at any time.