WHO WE ARE:
Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.
Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.
WHAT WE OFFER:
Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.
Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.
Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more.
POSITION SUMMARY:
This position will support, project, and manage efforts to improve patient and community access and utilization of clinical and supportive services within CHN. This individual will also support the development, implementation and evaluation of programmatic services related to addressing the social determinants of health. The Program & Operations Coordinator will work closely with the Chief Operating Officer, Clinical Operations Leadership, Center Directors, Contact Center Leadership, and external partners
DUTIES AND RESPONSIBILITIES:- Works closely with Chief Operating Officer and Departmental team to manage information collection (e.g., project deliverables, finances, etc.) as needed related to any grant funded programs for grantors.
- Collaborates with Chief Operating Officer and Clinical Operations, and other leadership stakeholders on projects related to improving and evaluating operational efficiency and patient experience (i.e., improving customer service, decreasing patient waiting time, decreasing no shows, etc.)
- Plans, executes, and supervises analysis on a wide range of data sources including financial, labor productivity management, process improvement and operational data to support leadership decision making
- Communicates with senior leaders to share/disseminate information and drives decision-making
- Uses project management and data analysis skills to implement and evaluate new operational initiatives (e.g.,technology, workflow, and other process improvements)
- Creates and administers training content on process improvement tools and methodologies
- Utilizes software to collect evaluations, as well as retrieve and develop reports on program evaluation information and trends
- Monitors and presents performance metric reports to relevant working groups and committees as part of quality assurance process and evaluation of access & utilization
- Supports research projects in collaboration with academic and community-based partners
- Collaborates with Chief Operating Officer in producing presentations and publications to share best practices
- Coordinates meeting with external partners and support with meeting minutes as needed
EDUCATION & EXPERIENCE:
- Bachelor’s degree
Skills Required
- Bachelor's degree
- Project management skills
- Data analysis skills (financial, operational, productivity metrics)
- Experience with program evaluation and reporting
- Experience managing grant-funded program information and deliverables
- Ability to create and administer training content on process improvement methodologies
- Strong communication skills for interacting with senior leadership and external partners
- Experience coordinating meetings and preparing meeting minutes and presentations
- Familiarity with software/tools for collecting evaluations and developing reports
What We Do
Community Healthcare Network is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services. Our network is made up of 13 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with 2 mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away. Our health centers serve neighborhoods that are incredibly diverse. More than 96% of CHN’s patients are people of color, with 46% identifying as African-American/Caribbean, 49% as Hispanic, and 1% as Asian-American. A large number of our patients are immigrants and the working poor. Approximately 29% of CHN’s patients are best served in a language other than English.
