The Program Operations Contractor will serve as a flexible, high-impact resource supporting program execution, event delivery, and data coordination. This role is critical to ensuring smooth operations, particularly during peak program periods, while maintaining a high-quality fellow experience.
What will you be engaged in day-to-day?
- Execute fellow communications across channels (newsletters, announcements, Slack), ensuring timely and accurate updates
- Coordinate webinar and event logistics, supporting seamless planning and delivery
- Manage shared inbox workflows and ensure timely response coordination
- Support coach matching logistics and ongoing program coordination, maintaining accuracy and consistency
- Execute and manage program and event surveys end-to-end, including deployment, tracking, and reporting
- Maintain and support reporting dashboards, ensuring data accuracy and usability
- Provide Salesforce support, including data entry, cleanup, and ad hoc data requests
- Deliver post-event analysis and insights to inform continuous improvement
- Support execution of key programs, including MBA Seminars, Summer Seminar, and Fall Seminar
- Manage registration workflows, approvals, and participant tracking with a high degree of accuracy
- Provide onsite or real-time event support as needed to ensure successful delivery
- Ensure operational readiness to manage increased volume during peak periods (May–September), contributing to a seamless and high-quality participant experience
- Perform other duties as assigned.
What qualifications would help you succeed in this role?
- Bachelor's degree required.
- 2–5 years of experience in program operations, program coordination, event management, project coordination, nonprofit operations, or a related field.
- Demonstrated experience managing multiple projects, deadlines, and competing priorities in a fast-paced environment.
- Experience coordinating virtual and/or in-person events, webinars, trainings, or conferences.
- Strong written communication skills with experience drafting and distributing communications to participants, stakeholders, or customers.
- Experience working with CRM systems, databases, or data management platforms (Salesforce experience preferred).
- Proficiency with Microsoft Office Suite and/or Google Workspace, particularly Excel/Google Sheets for tracking and reporting.
- Strong attention to detail with a proven ability to maintain data accuracy and manage administrative processes.
- Ability to work independently while collaborating effectively across teams.
Skills Required
- Bachelor's degree
- 2-5 years experience in program operations, program coordination, event management, project coordination, nonprofit operations, or related field
- Experience managing multiple projects, deadlines, and competing priorities in a fast-paced environment
- Experience coordinating virtual and/or in-person events, webinars, trainings, or conferences
- Strong written communication skills with experience drafting and distributing communications
- Experience working with CRM systems, databases, or data management platforms
- Salesforce experience
- Proficiency with Microsoft Office Suite and/or Google Workspace, particularly Excel/Google Sheets
- Strong attention to detail and ability to maintain data accuracy
- Ability to work independently while collaborating effectively across teams
What We Do
Management Leadership for Tomorrow (MLT) is a non-profit organization that is changing the face of leadership across sectors and driving breakthrough results for individuals and institutions. MLT has established a clear and comprehensive Black equity standard for employers through the MLT Black Equity at Work Certification. The Certification provides the roadmap and the recognition necessary to enable and encourage employers across America to make the shift from perpetuating the Black inequity problem to propelling the Black equity solution. Becoming MLT Black Equity at Work Certified requires employers to take the same results-oriented approach with Black equity as they do with quarterly earnings and other core business priorities. MLT supports high-achieving African Americans, Latinx, and Native Americans with a winning professional playbook, one-on-one coaching, and door-opening relationships that accelerate their career paths from college to MBA to senior leadership. MLT has created a thriving network of more than 8,000 Rising Leaders and is fundamentally transforming the diverse talent pipelines at its partner organizations, including more than 150 leading corporations, nonprofits, and business schools. MLT is a leading source of minority talent for top graduate business schools and for many of the nation's premier corporations including Amazon, Boston Consulting Group, Citi, Deloitte, Goldman Sachs, Google, Greylock Partners, PepsiCo, and Target. MLT's innovative solution has also resulted in strategic partnerships with leading philanthropies such as the Ballmer Group, Citi Foundation, Cognizant U.S. Foundation, Ford Foundation, MacArthur Foundation, New Profit, Inc., and the Charles and Lynn Schusterman Family Foundation. MLT has been featured on the cover of Fortune, in The Atlantic, the Wall Street Journal and the Washington Post. For more information, visit MLT.org.
