Program Operations Analyst I

Segra is searching for a qualified and experienced Program Operations Analyst I to join us in a full-time capacity.

Location Requirement:

The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the office, with flexibility to work remotely two (2) days each week.

Role Overview:

The Operations Analyst I will be responsible for coordinating operational aspects of the Network Engineering Program Management Office in support of key Engineering initiatives. This position requires a combination of technical and business skills, including a fundamental understanding of project management and business processes as well as working knowledge of internal systems/tools. This role provides operational and administrative support to the Project Manager and Program Manager roles within the Network Engineering Program Management Office. The Operations Analyst I will independently review and approve Engineering and Market Operations project requests within defined authority limits, exercising discretion in prioritization and issue resolution, and will develop reports for leaders in those departments. This role does not carry external customer-facing, contract negotiation, or billing/reimbursement authority, which remain with the Project Manager family.

Qualifications:

Experience:

• Minimum 1 year of experience pertaining to the telecommunications industry desired
• Minimum 1 year of experience in workflow management or other similar enterprise tools & processes desired
• MS Office knowledge required
• Associate or bachelor’s degree, or equivalent combination of relevant education and experience.

Key Competencies: 

• Proficient in Microsoft Excel, PowerPoint and Word
• Demonstrated clear, informative, persuasive and collaborative verbal and written communication skills. Must have the ability to work independently and effectively in a fast-paced environment. Must exhibit honesty, integrity and courtesy in all interactions. Must possess strong work ethic in supporting customer needs, responding promptly and consistently.

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $20.21 - $25.25/hour

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.