Program Manager

Job Description

As a Program Manager of the Global Business Services team, you will part of a dynamic team working across the enterprise to manage business process transitions from existing locations to offshore/nearshore or provider locations. Your primary focus will be transitions but other projects might be included as directed. Fresenius Medical Care is a fast-paced environment, and we are looking for someone who can hit the ground running to manage multiple responsibilities and projects while producing high-quality work.

Responsibilities:

• Manage the transition scope and coordinate all stakeholders
• Build and manage transition plans
• Act independently to deliver to schedule, budget, and scope
• Run projects, monitor progress, track risks while escalating and driving to resolution as needed
• Report on status
• Support resource and financial reporting
• Run projects, monitor progress
• Execute project controls
• Support the business case creation, presentation, and gather approvals
• Create efficient and effective project plans, taking into consideration the respective organizational and operational structure needs and adjust approach accordingly
• Deliver on the transition/project plan Report project/transitions progress, and risks. Develop corrective action where necessary.
• Own communication and relationship with countries in respective region
• Execute on transitions/projects in line with recognized best practice methodology (planning, managing risk, governance, quality assurance, issue resolution, reporting) within the approved schedule
• Collect business/country requirements and understand the business needs
• Act as a liaison for all activities and stakeholders for assigned transition/project
• Manage day-to-day communication for assigned transition/project
• Manage the change and assess the risks and be able to implement proper mitigation plan where required.
• Coordinate and facilitate the process of documenting project/transition related policies and procedures, if required.
• Identify and document additional process improvements opportunities for possible implementation after the Transition and/or Projects closure.
• Coordinate the training/workshops of local personnel in the respected countries/regions or/and Shared Service Center employees
• Ensure seamless transfer of business processes from local sites to the Shared Services incl. service level agreements (in cooperation with GBS Service Management)
• Manage all stages of the migration process are successfully complete

Qualifications:

• Academic degree or equivalent experience in relevant subject matter
• Project Management certification is preferred
• Experience in transitioning complex projects
• Extended knowledge of service transition methodology, tools and templates. Has strong implementation experience.
• Minimum of 5 years of experience in transition project management
• Good understanding of change management
• Background in business processes in BPO or Shared Service Center environment
• Knowledge of process improvement methodology a plus
• Excellent written and verbal communication skills paired with persuasiveness and self-confidence with strong intercultural skills and understanding.
• Team Player with a strong drive to create positive work environment, able to motivate and empower employees. Ability to work effectively across team.
• Passion for continuous learning, ability to solid comprehension and fast familiarization with new and complex tasks
• Solution-oriented, proactive and out of the box thinking personality
• Excellent skills to set priorities and self-manage high volume workload
• Ability to take the lead and proactively work on solving the issues or potential risks
• Very good planning and organizational skills
• Ability to work independently in ambiguous, dynamic environment.
• Very structured way of working with focus on efficient and effective processes even under pressure

Key Skills

• Communication - Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.

• Customer Focus - Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
• Flexibility - Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
• Planning, Prioritizing, & Goal Setting - Able to prepare for emerging customer needs; manage multiple projects; determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans; organize and schedule people and tasks.
• Policies, Process, & Procedures - Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.