The Role
The Program Manager oversees customer accounts, coordinates shipping schedules, resolves order issues, ensures communication across departments, and conducts performance reviews with customers.
Summary Generated by Built In
- Manage defined list of customer accounts (subject to change based on company performance and growth).
- Coordinate with operations and shipping department leaders to manage company shipping truck routes in to include schedule, pick up, and drop off locations.
- Create daily report of customer orders currently in-house to review scheduled expected completion dates against current order status to ensure orders complete on time.
- Carry out required actions to resolve issues resulting in orders being placed on hold or causing orders to exceed defined lead times for each process.
- The program manager is responsible for pushing to resolve issues and escalating to department and/or site leadership team members if resolutions to issues is not achieved in a timely manner.
- Ensure adequate communications is carried out between quality, operations, finance, and customer service departments to supports the customer expectation.
- Review order completion dates to coordinate between truck routes (i.e. pick-up dates) and order completion dates to prevent delays.
- Work with receiving, planning, scheduling, and contract review personnel o review each incoming order for defined customers and programs; determine if order splits are required to ensure due dates are met including communication to customers for approval.
- Communicate with customers to identify orders that require pre-planning before order is delivered for critical orders and/or high priority expedite orders.
- Ensure all required engineering (i.e. blueprints, CATIA models, specifications, part mark aids, etc.) is retrieved, prior to order deliveries, to be disseminated to the appropriate personnel to implement into processing plan.
- Ensure all orders requiring expedited completion are marked as expedite within company MPR system, including listed expedite fee listed within specific order notes.
- Oversee the updating of MRP customer contact listing for each defined customer for the auto-generated order acknowledgment and order completion notification emails.
- Partner with accounting department to set up new terms and conditions within MRP system for new customers under the Program Manager responsible customer list.
- Communicate with all defined customers to establish scheduled scorecard retrieval and review for delivery and quality metrics.
- Perform scheduled reviews with Quality Manager, Customer Service Manager, and/or their defined representatives over the information contained within each customer scorecard to identify negative trends and establish corrective and/or preventative actions.
- Review non-conformances issued from company on defined customer list.
- Participate in root-cause corrective actions for defined customers to provide input and feedback as required to prevent recurring issues.
- Review New Part Integration activities carried out by defined customer list for work packages and/or processes.
- Travel to defined customers as required to carry out meetings, review performance metrics, and to work with sales personnel to obtain new work packages.
- Other duties as assigned.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Experience in manufacturing or aerospace
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The Company
What We Do
From the smallest part to a large aerostructure assembly, Valence is your one-stop-shop in the supply chain for metal finishing. With 8 centers of excellence strategically located across North America, Valence serves the global supply chain with the most comprehensive set of, processing capabilities and approvals for high-value, mission-critical parts. We hold over 3,000 approvals, including Boeing, Airbus, Gulfstream, Spirit, Sikorsky and many more, we support all primes and programs. Our breadth of services include non-destructive testing, shot peening, all forms of chemical processing (anodize, chem-film, passivate and plate), paint, sub-assembly and custom solutions to fit your need. Valence services over 3,500 customers around the country and the world, and delivers 1.1+ million parts a month.
