Program Manager

ABOUT US:

At Pathway Resource Center (Pathway), we have been paving the way for the community for nearly 25 years with a firm belief in the power of empathy and the potential for transformation.  We strive to not only address immediate needs but also to inspire individuals to become agents of change within their own lives. We are committed to fostering, cultivating, and preserving an ethical workplace with a culture of inclusivity. Our commitment includes an emphasis on adaptability, ensuring that our team is attuned to the organization's current culture. We cultivate a positive, respectful and psychologically safe environment. We believe in the power of cross-training, providing opportunities while emphasizing personal responsibility, and the importance of allowing one's work to speak for itself.  Our strong foundation and extensive experience, coupled with our established culture, positions us as a beacon of positive change in the community.

The Pathway Program Manager ensures the effective execution, coordination, and evaluation of programs, services, and community initiatives that advance the organization’s mission. This role is responsible for implementing and tracking program goals, managing logistics, coordinating community resources, and ensuring outcomes are met with excellence. The Program Manager is highly relational and community-minded, with strong knowledge of Indianapolis’ Far Eastside. This position requires a detail-oriented, dependable individual who drives results through execution, reporting, and accountability while fostering positive relationships across staff, partners, and residents.

REPORTS TO: Director of Business Operations

DURATION:  This is a one year assignment to be evaluated at 6 months

DUTIES AND RESPONSIBILITIES

Program & Event Management

• Execute and oversee all organizational programs, events, workshops, and trainings to ensure smooth delivery and alignment with established goals.
• Track, analyze, and report program data and outcomes in alignment with leadership priorities and grant requirements.
• Coordinate volunteer activities and provide operational support to Youth Council, Seniors Coalition, and other committees.
• Serve as the primary point of contact for program logistics, ensuring deadlines, deliverables, and quality standards are consistently met.

Case Management

• Build and maintain strong working relationships with residents, community organizations, and local partners, particularly within the Far Eastside area.
• Pre-screen and coordinate community partnership opportunities while ensuring alignment with organizational priorities.
• Represent the organization at community events or meetings as needed for role and as assigned.
   

Operations & Administrative Support

• Collect and report data, assist in creating newsletters, and prepare monthly and quarterly program reports.
• Serve as backup for key functions including building management, and Microtransit program scheduling.
• Ensure compliance with internal processes, deadlines, and documentation standards.
   

Team Collaboration & Leadership

• Work closely with the leadership team to execute strategic priorities.
• Support coordination across the organization to ensure program effectiveness and consistent communication.
• Provide guidance and direction to program support staff and volunteers as needed.
• Uphold organizational values and reinforce a culture of accountability, respect, and service excellence.
   

Performs other duties as required to support the overall mission and operational needs of the organization.

BENEFITS:

• 4 Wellness Days (2 company inhouse events, 2 employee scheduled days off)
• Bereavement Pay for immediate family
• Paid Time Off
• Holiday Pay
• One week off in December, Paid (This is the week of Christmas Holiday)
• Paid Birthday Off
• Telemedicine and Mental Health Benefit

REQUIREMENTS: 

• Knowledge of Indianapolis and Far-Eastside area required
• Minimum of associate’s degree and/or 10 years of work experience in non-profit and programming field
• Minimum of Three-Five (3-5) Years of Experience in program management, community resource management, and non-profit management. 
• Case management experience required
• Must be able to pass a Criminal Background Check and Drug Screen
• Must have a Reliable Vehicle with Current Vehicle Insurance and Valid Driver’s License
• Full-Time: Must be able to work 40 Hours per Week
• Must be available to work Evenings and Weekends, flexing hours as needed to support programming, training, and events
• Hourly Pay Rate: Negotiable Based on Education & Experience

PHYSICAL REQUIREMENTS:

• Ability to lift up to 50 lbs and work outdoors during events
• Comfortable with extended periods of standing, walking, and driving

ESSENTIAL SKILLS & ABILITIES: 

• Excellent people skills
• Proven ability to execute, track progress, and report on outcomes.
• Excellent organizational, communication, and interpersonal skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Excellent computer skills & thorough knowledge of Microsoft Office Programs, including Word & Excel and Google Drive
• High degree of organizational skills
• Strong effective communication skills, including internal and external relations
• Excellent time management and personal assertiveness
• Must be able to collect data, create monthly newsletters, and submit reports
• Must be dependable, confidential, and honest
• Ability to work positively within a team, following directives without the inclination to control or overhaul interactions
• Capability to respect others while also maintaining personal boundaries
• Understand the importance of mutual respect in creating a harmonious work environment
• Prioritize delivering quality work as proof of job competence along with accountability for decisions and actions
• Ability to work with a diverse demographic population
• Ability to multi-task in a fast-paced environment
• Must display a positive attitude and friendly, service-oriented personality
• Must be able to handle conflict resolution 
• Must be a team player