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Role summary
The Senior Global Program Manager, GSI Partnerships is responsible for operationalizing NiCE’s global engagement model for strategic GSIs. This role will ensure alignment between the global and regional teams of NiCE’s strategic GSI partners and the NiCE global and regional GTM teams, internal functions, and executive stakeholders to increase the speed and consistency of the partner motion and accelerate pipeline and revenue growth. The ideal candidate is highly organized, agile, strategically minded, and able to gain consensus and drive action across a lean, cross-functional environment to achieve the stated partnership objectives.
What you will do
· Help define regional and global partner-specific investment and growth plans for NiCE’s strategic GSI partnerships.
· Build and maintain the global operating model for strategic GSIs, including maintaining regular global and regional meeting cadence, program governance, and objective execution tracking.
· Track 30/60/90-day execution objectives and translate them into clear workstreams, milestones, and owners.
· Create and maintain a global RACI, org chart, and regional alignment matrix.
· Coordinate closely with regional partner leadership, partner AEs, partner success, enablement, sales, product, and support.
· Drive preparation and follow-up for regular global GSI calls, including agendas, action items, escalation paths, and executive summaries.
· Identify partner capability gaps, NiCE organizational gaps, and internal resourcing requirements necessary to scale the strategic GSI motion.
· Manage program reporting, KPI tracking, and executive-level updates on progress, risks, and outcomes.
· Build repeatable assets and processes that improve partner activation, enablement, and internal coordination.
Required qualifications
· 5+ years of experience in partner operations, partner programs, alliances, strategic partnerships, or cross-functional program management.
· Experience working with global enterprise partners, ideally GSIs or large consulting firms.
· Strong project management and organizational skills.
· Ability to operate across multiple teams, time zones, and priorities.
· Excellent written and verbal communication skills.
· Comfortable working in rapidly evolving environments and building structure from scratch.
Preferred qualifications
· Experience supporting partner motions in enterprise software, CX, contact center, AI, or SaaS.
· Familiarity with GSI business models, co-sell motions, and enablement.
· Experience building operating cadences, governance forums, and performance dashboards.
· Background in partner enablement, partner success, or partner operations
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 5+ years of experience in partner operations, partner programs, alliances, strategic partnerships, or cross-functional program management
- Experience working with global enterprise partners, ideally GSIs or large consulting firms
- Strong project management and organizational skills
- Excellent written and verbal communication skills
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
