Program Manager

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.

About the Position

The Program Manager – Customer Implementations (3PL/WMS) leads end-to-end customer onboarding and implementation programs for contract logistics operations, with a strong focus on Warehouse Management System (WMS) design, configuration, testing, and go-live readiness. This role partners with customers and internal teams (Operations, Engineering, IT, Solutions, Transportation, Finance, and site leadership) to translate requirements into an executable implementation plan, manage scope and risk, coordinate integrations and data readiness, and deliver launches that meet service, cost, and quality commitments. The Program Manager owns program governance, stakeholder communications, and continuous improvement across the implementation playbook to ensure repeatable, scalable delivery.

Functions                                                                                              

Implementation Program Leadership & Governance

• Own end-to-end program management for 3PL customer implementations, including project charter, scope, milestones, deliverables, budget (as applicable), and success metrics (SLAs/KPIs).
• Establish and run implementation governance (RAID logs, dependency management, change control, executive updates, and weekly cross-functional cadence); drive decisions and timely escalation to protect launch dates and operational readiness.

Customer Implementation Delivery (Discovery to Hypercare)

• Lead implementation phases including discovery/workshops, requirements & gap analysis, solution design (process flows and operational SOPs), WMS configuration/setup, integration and data readiness (master data, item/slotting, EDI/API), testing (SIT/UAT), training, cutover planning, go-live, and hypercare stabilization.

WMS, Process Design & Change Management

• Partner with Operations and Solutions/Engineering to design future-state warehouse processes (inbound, receiving, putaway, replenishment, pick/pack/ship, VAS, returns), translate them into WMS configuration rules, and publish SOPs, work instructions, and training materials that enable consistent execution.

Integrations, Vendors & Stakeholder Partnership

• Coordinate technical workstreams with IT and external parties for integrations (ERP/TMS, parcel, automation, labor management, EDI/API), environments, user access, and data migration; ensure testing evidence and readiness for cutover.
• Manage internal and external stakeholders (customer operations/IT, site leadership, WMS vendors/partners) through clear communication, meeting facilitation, issue resolution, and expectation management; lead QBR-style launch retrospectives to capture lessons learned and improve the implementation playbook.

Launch Readiness, KPI/SLA Performance & Financial Tracking

• Define launch readiness criteria and operational acceptance (staffing/training completion, inventory & data readiness, equipment/labeling, wave plans, contingency plans). Ensure a clean handoff to steady-state operations with support model and hypercare plan.
• Track implementation performance and outcomes (budget, timeline, scope, SLA readiness) and partner with Finance/Commercial teams on implementation costs, change orders (if applicable), and benefits realization.

Other duties as assigned

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business, Information Systems, Industrial Engineering, or related field, or equivalent experience.
• 5+ years of experience leading customer implementations and/or complex projects in a 3PL, warehouse, distribution, or supply chain technology environment.
• Hands-on experience with WMS implementations (configuration, process design, testing/UAT, training, and go-live/hypercare). Familiarity with common WMS/TMS/ERP integration patterns (EDI/API) strongly preferred.
• Strong program/project management fundamentals (scope, schedule, RAID, dependency and change control). PMP, PgMP, or Agile/Scrum certifications are a plus.
• Excellent communication, facilitation, and problem-solving skills, with the ability to translate between operations and technical teams and to operate effectively in fast-paced launch environments.

Competencies

• Customer focus; implementation execution; cross-functional leadership; analytical problem solving; change management; process design mindset; risk/issue management; communication and executive presence; attention to detail; bias for action.

Travel Requirements

• This position is expected to travel up to 50% (varies by implementation phase), including time onsite at distribution centers for process discovery, training, and go-live support.
• Periodic travel may be required for site walkthroughs, pilot runs, cutovers, and hypercare support following go-live.
• May involve international travel to Mexico or Canada

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.

https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

Benefits offered:
 

• Medical insurance including HSA, HRA and FSA accounts

• Supplemental insurance including critical illness, hospital indemnity, accidental injury

• Dental Insurance

• Vision Insurance

• Basic Life and Supplemental Life

• Short Term and Long Term Disability

• Paid Parental Leave

• 401(k)

• Paid Time Off approximately 2  weeks (accrual begins on Day 1 of employment)

• Employer Paid Holidays- 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.
 
Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.

Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting.
https://www.eeoc.gov/poster
For California residents please enter or copy/paste the address below into your address bar

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.
https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/