Key Responsibilities:
- Lead and manage end-to-end delivery of large-scale IT Infrastructure projects for key clients.
- Oversee the implementation and governance of ISO 27001 standards across infrastructure environments.
- Drive supplier and vendor relationship management, ensuring SLAs, compliance, and cost efficiency.
- Conduct regular quality reviews, risk assessments, and provide strategic mitigation planning.
- Interface with business and technical stakeholders to gather requirements and deliver enterprise-grade solutions.
- Deliver comprehensive business reporting and dashboards for internal and client stakeholders.
- Champion OPEX initiatives to drive continuous improvement and operational excellence.
- Support infrastructure governance, manage escalations, and provide strategic direction to delivery teams.
Key Skills & Competencies:
- Service Delivery & Infrastructure Project Management
- Supplier Relationship Management
- ISO 27001 Compliance & Risk Management
- Quality Reviews & Business Reporting
- Business Intelligence (BI) & Solution Design
- Operational Excellence (OPEX)
- Strong Analytical and Requirements Analysis Skills
- Domain Experience in BFSI and Enterprise IT
Qualifications:
- Bachelor’s degree (preferably from the University of Mumbai or equivalent); PMP, Prince2, or ITIL certifications preferred.
- 25+ years of experience in program and project management, with deep expertise in infrastructure service delivery.
- Strong background in outsourcing/offshoring industries, with a focus on BFSI clients and enterprise environments.
Skills Required
- Bachelor's degree
- PMP, Prince2, or ITIL certifications
- 25+ years of experience in program and project management
- Deep expertise in infrastructure service delivery
- Strong background in outsourcing/offshoring industries
- Focus on BFSI clients and enterprise environments
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
