What you'll do
- Responsibilities
- Serve as the main point of contact for customers, understand needs, and provide timely updates.
- Build long-term, trust-based relationships with customers through proactive communication and high-quality delivery.
- Lead planning, coordinate resources, track milestones, and ensure timely delivery of customer projects from start to finish.
- Partner with Sales, Product, Engineering, and Support to align on customer goals and optimize the customer journey.
- Analyze customer usage, performance data, and feedback to identify trends, risks, and opportunities, presenting insights to stakeholders.
- Drive operational improvements, manage change initiatives, and gather feedback for continuous enhancement of programs and customer experience.
- Proactively identify and resolve project challenges, ensuring smooth implementation and customer satisfaction.
What you'll need to get the job done
- 3-5 years of relevant experience
- Experience in program/project management, customer success.
- Strong analytical, communication, and interpersonal skills.
- Proficiency with project management tools E.g MS Project
- Ability to manage complex, large-scale, cross-functional initiatives.
- Strategic thinking, problem-solving, and leadership abilities.
What will make us REALLY love you
- Experience in contract manufacturing, EMS, NPI environments, or prototype-to-production transitions.
- Background working with low- and mid-volume manufacturing programs with evolving requirements and rapid changes.
- Understanding of PCB fabrication, assembly processes (SMT/THT), BOM management, and electronics development workflows.
Top Skills
What We Do
Syntronic is a engineering design house specializing in the design and development of electronics, electro-mechanics, embedded and IT software. As an established engineering design house, we provide valuable contribution to your product and test development as well as help you achieve the desired product time-to-market cost-effectively. We also offer solutions where we undertake turn-key responsibility of product development and system integration from idea to complete system delivery. We adopt the latest technologies in electronics design and software development worldwide.
Among our customers and partners are some of the world’s most technique-intensive businesses and organizations in sectors such as telecommunication, automotive, industrial and medtech. In designing to satisfy customers’ needs, we focus on quality, competence and ease of production.
