We are seeking a highly driven Engineering Operations program manager to optimize how our software engineering teams plan, build, and deliver products. You will design and manage processes that strengthen execution, streamline workflows, and improve cross-functional alignment across engineering, product, and business teams. In this role, you will own operational programs such as planning and roadmap cycles, automate dashboards for team productivity metrics, and manage the Dash QA team and look for opportunities to drive automation. You will analyze and improve engineering systems and tooling, such as Jira and Confluence, ensuring teams have the clarity, data, and structure needed to ship high-quality software efficiently. You will collaborate closely with engineering leadership to identify bottlenecks, define metrics, and drive continuous improvement. We’re looking for someone who is proactive, systems-minded, and excited to elevate engineering effectiveness at scale.
Responsibilities- Drive day-to-day operational rhythm for engineering teams, including planning cycles, sprint cadences, and quarterly business reviews
- Own and improve key operational processes (roadmapping, estimation, dependency tracking, release management)
- Develop, maintain, and automate dashboards for team health, productivity, and delivery metrics (e.g., velocity, SLAs, incident response)
- Organize and lead cross-functional meetings to review project status, identify roadblocks, and surface key decisions
- Manage QA team allocation, optimization, and automation
- Drive consistent Jira usage and standards across all Dash engineering teams
- Manage select strategic programs from start to end, including documenting the program vision, creating clear work-back plans, aligning cross-functional stakeholders, and reporting on results
- Bachelor’s degree in a related field or equivalent practical experience
- 5+ years of project management and operations experience, preferably in a tech environment
- Proficiency in project management tools and software (e.g., JIRA, Airtable, Asana, etc.)
- Experience working with Product and Technology teams to improve their operations and a track record of measurable impact helping them execute faster and with higher quality based on your work
- Excellent communication and interpersonal skills; comfortable collaborating with diverse cross-functional teams
- Deep understanding of software development lifecycle
- Problem-solving mindset with the ability to adapt to changing priorities and unexpected challenges
- Strong organizational skills and attention to detail, with ability to own and independently manage multiple projects simultaneously
- Bias for action, proactively taking on complex problems and programs while aiding teams to operate faster and reduce workload
- Previous experience in consulting, business operations, project management strongly preferred
- Previous experience in a SaaS environment
- Previous experience as a Program Manager, Operations Manager, or a Technical Program Manager
US Zone 1
This role is not available in Zone 1
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What We Do
We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself—Dropbox is ready for you.
Why Work With Us
We believe people do their best work when empowered with autonomy and harmony, and we understand there’s no substitute for human connection. Our Virtual First model combines the flexibility of remote work with the power of in-person collaboration to create the best of both worlds: a distributed workplace, anchored in community.
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While remote work is the primary experience for our employees, we also prioritize opportunities for quarterly in-person collaboration knowing that connection is vital to a thriving workforce. We focus on how we work, not where we work.
