Join Clario and help transform lives by unlocking better evidence. As a Program Manager, eCOA, you will maintain key client relationships and ensure delivery excellence across assigned programs. This role provides client-specific support and direction to project teams, driving high-quality, on-time, and on-budget services while promoting exceptional customer experience.
What We Offer
Competitive compensation
Private medical insurance and life assurance
Pension scheme with employer contributions
Generous annual leave and wellbeing programmes
Flexible working arrangements
What You’ll Be Doing
Ensure consistency of delivery across programs by setting standards, sharing lessons learned, and communicating client-specific requirements to internal teams
Serve as a member of Oversight/Operations Committees for assigned clients
Partner with clients and internal teams to review study risks, mitigation plans, and opportunities for improved delivery, profitability, and client satisfaction
Monitor study timelines and financial components across assigned accounts
Identify and escalate potential study risks and implement mitigation strategies
Manage internal/external negotiations and foster collaboration for efficient resource use and timely delivery
Develop problem-solving strategies to address customer issues and maintain issue tracking for timely resolution
Monitor and report program-level KPIs as needed
Attend operational and governance meetings with customers (in-person and remote)
Support cross-trained team members and contribute to strategic decision-making
Present services at Investigator Meetings, Site Initiation Meetings, and other sponsor-related meetings
Assist with training plans and onboarding new Project Management team members
What We Look For
Bachelor’s degree and proven project management experience within the industry
4–8 years of experience in the pharmaceutical or related field, with emphasis on project management
eCOA experience considered highly desirable
Knowledge of the drug development process
Strong organisational, interpersonal, and time management skills
Excellent verbal and written communication skills in English
Proficiency in Microsoft Office tools
Ability to travel up to 20% (valid passport required)
Demonstrated ability to mentor staff and influence strategic decisions
At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.
Top Skills
What We Do
-- Clario has been named a Top Workplace by Energage for the 2022 Top Workplaces USA national awards. --
Clario generates the richest clinical evidence by fusing our deep scientific expertise and global scale into the broadest endpoint technology platform. By doing this, we empower our partners to transform lives.
With almost 50 years of experience, 19,000 clinical trials, and 870 regulatory approvals, Clario has mastered the ability to generate rich evidence across a Trial Anywhere™ portfolio: decentralized (DCT), hybrid and site-based clinical trials. With 30 facilities in nine countries across North America, Europe, and Asia Pacific, Clario delivers the power of certainty.
Partners
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Clario brings the best of ERT and Bioclinica together to
work alongside our partners to solve some of their biggest questions on topics such as:
- eCOA vs. paper
- Decentralized Clinical Trial (DCT)
- Rescue a clinical trial
- Broad endpoint technology: cardiac safety, imaging, respiratory
And many more.
People
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We are so honoured to be named a 2022 Top Workplace by Energage. One of our leading values at Clario is People First Always. We help individuals build meaningful careers at Clario as they serve to help transform patients lives.
Join us on this journey and check out our careers page:
https://clario.com/careers/
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