Program Manager

Reposted 21 Days Ago
Be an Early Applicant
West Perth, ON
In-Office
Mid level
Consumer Web • eCommerce
The Role
Oversee the Digital Member Experience Program, developing plans, managing stakeholders, guiding teams, and managing risks to deliver improvements for members.
Summary Generated by Built In
RAC WA is seeking an experienced Program Manager to oversee our Digital Member Experience Program, where we are improving our Digital Experiences for members and migrating our website platform from Sitecore to Contentful. In this role you will make a direct impact on our members and their experience working across multiple teams from software engineers to user experience SMEs to ensure we are delivering value.

This will be a 12–24-month max-term contract to start with a view to extend.

  

What will you be doing?

  • Leading the Digital Experience Program : Oversee workstreams focused on improving experiences for our members as we replatform our website from Sitecore to Contentful and build new ways to interact with our members.

  • Developing Program Plans: Create high-level plans, budgets, and resource schedules to inform business cases and deliver programs effectively.

  • Managing Stakeholders: Engage with GMs, Senior Management, and external stakeholders to align delivery approaches and influence business behaviours.

  • Overseeing Teams: Guide and mentor a small team of Stream Leads, ensuring alignment and commitment across workstreams.

  • Identifying Dependencies: Collaborate with relevant departments to resolve dependencies and ensure smooth program execution.

  • Managing Risks and Reporting: Track and escalate risks, issues, and dependencies while providing detailed reports to Sponsors and Steering Committees.

  • Driving Continuous Improvement: Conduct lessons learned and program health checks to ensure alignment with business strategy and project management methodologies.

What are we looking for in you?

  • Proven Program Delivery Expertise: Extensive experience in managing complex programs, with a focus on governance and risk highly desirable.

  • IT Program Knowledge: Extensive experience leading cross functional teams, and end-to-end delivery of complex large-scale programs. Experience across a large scale and or Digital transformation program would be highly regarded.

  • Exceptional Leadership Skills: Strong ability to guide teams, influence stakeholders, and manage conflicts effectively.

  • Project Management Expertise: Exceptional project management leadership capabilities, demonstrating high levels of agility with regard to the management of competing demands and multiple streams of work, and the adaptation to changing environments and expectations.

  • Strategic Thinking: Ability to simplify complex deliverables and align them with business strategies.

  • Stakeholder Management: Proven success in engaging and collaborating with diverse stakeholders at all levels.

  • Highly Organised and Detail-Oriented: Strong ability to prioritise, manage competing demands, and deliver accurate outcomes under tight deadlines.

What can we offer you?

  • Impactful Projects: Contribute to high-impact projects or products that directly enhance RACWA's services to its members and the community.

  • Growth Mindset Culture & focus on Career Development: Join a team that values personal development and enables continuous learning opportunities, certifications, and career progression within a supportive and growth-focused environment.

  • Work-Life Balance: Benefit from flexible and hybrid working arrangements, including temporary remote work options and a focus on work-life balance.

  • Diverse and Inclusive Workplace: Be part of an organisation that embraces diversity and inclusion, ensuring a welcoming environment for all employees.

  • Employee Wellbeing: Take advantage of a strong focus on employee wellbeing, including mental health support, wellness programs, and fitness incentives.

  • Community and Social Responsibility: Engage in meaningful community and social responsibility initiatives that align with RACWA's values and mission.

About RAC

RAC WA is a member-focused organisation dedicated to serving the Western Australian community. Our mission is to create a safer, more sustainable, and connected future for all Western Australians.
RAC values inclusivity, diversity, and flexibility in the workplace. As an Equal Opportunity Employer, we welcome everyone. For assistance during the application process, contact [email protected].

Top Skills

Contentful
Sitecore
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The Company
Joondalup, Western Australia
1,367 Employees
Year Founded: 1905

What We Do

At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.

RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.

House rules:
We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines:

• Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated.

• Please don’t give out any personal information.

• We cannot allow any inappropriate or offensive language.

• Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed.

• If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed.

• Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English.

• We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate.

• Please note that repeat offenders may be reported and will be blocked from the LinkedIn page

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