Program Manager

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

BlueCat is seeking a Software Program Manager to be responsible for planning, managing and governing deliverables from the Tech Team. We are looking for someone who thrives in a fast paced and dynamic work environment, who has the personality to rally support from all our different internal stakeholders. 

 

The Program Manager will coordinate and facilitate the activities necessary to prepare internal and external stakeholders to receive Software Product Releases and assure that all deliverables/criteria for releases have been met.

 

The Program Manager is a critical role, responsible for minimizing risks of the release and contributing to the definition of the criteria for release.  

Responsibilities:

•Manage and facilitate the operation of the Product Lifecycle Management (PLM) process throughout the release cycle

•Participate and coordinate release plans with Product Management & Engineering teams

•Track progress and status of the release, including progress on backlog refinement, development, quality assurance, and documentation

•Work closely with the Program Management team to align schedules and dependencies across the product portfolio 

•Communicate release status to primary stakeholders, including risk management and impact assessment of changes to scope or effort

•Ensure that deployment/distribution plans are followed

•Coordinate with Product Management, Customer Care, and Marketing, on internal and external communication

•Provide final sign off that the release has met all criteria

•Lead release retrospectives to improve the release process, program productivity and product quality

•Cross-team coordination and management of activities is a key aspect of the role, where Product Management, Build Engineering, Quality, Development, Customer Care, Marketing, and Sales Operations, are all key stakeholders

•Active involvement in coordinating and ensuring assignment and ownership of critical product elements such as internationalization, internal training, escrow provisions, and quality/compliance standard assessments

•Contribute to the ongoing development of the PLM process 

 

Skills and Experiences Required:

•1-3  years' experience managing software related projects & releases

•Strong knowledge of Jira, Excel, PowerPoint 

•Familiarity with Agile software development is an asset 

•Agile certifications is an asset

•University Degree in Computer Science or Engineering or a background in development is an asset

•PMP Certification is an asset

•Understanding of SaaS and Microservices is an asset

•Experience or knowledge in computer networking, DNS, or IPAM is an asset

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.