Program Manager

ABOUT THIS POSITION

Overview
We are seeking a highly strategic and results-oriented Program Manager to lead the coordination and execution of our AI initiatives focused on process redesign, leveraging cutting-edge foundation model (FM) capabilities. This role is critical in translating our organizational AI vision into practical, impactful business outcomes.
The ideal candidate will have a strong background in large-scale program management, deep expertise in process optimization, and a proven track record of bringing AI/ML solutions from concept to enterprise-wide adoption, particularly those utilizing large language models (LLMs) or similar generative AI technologies.

WHAT YOU'LL DO

• Key Responsibilities 

  • Define and scope the cross-functional program strategy for AI-driven process redesign, aligning it with overall business objectives and our AI roadmap. 

  • Lead the planning, execution, and delivery of multiple, simultaneous AI projects that leverage foundation models (e.g., content generation, summarization, intelligent automation) to transform core business processes across departments (e.g., legal, HR, customer service, operations). 

  • Establish and track key performance indicators (KPIs) and business value metrics (e.g., efficiency gains, cost savings, quality improvement) to measure the success and return on investment (ROI) of AI-powered process changes. 

  • Act as the central nexus between technical teams (AI/ML engineers, data scientists), business units (process owners, subject matter experts), legal/compliance, and executive leadership. 

  • Manage executive-level communication and reporting, providing clear, concise updates on program progress, risks, dependencies, and resource needs. 

  • Drive change management and adoption strategies to ensure new, AI-enabled processes are effectively integrated and utilized by end-users. 

  • Partner with process owners to conduct deep-dive analysis, map existing workflows, and identify high-leverage opportunities for foundation model application. 

  • Facilitate the technical deployment lifecycle, ensuring smooth transition from proof-of-concept to pilot and final production rollout. 

  • Ensure the governance framework for AI initiatives is followed that addresses data privacy, model ethics, IP concerns, and responsible AI principles throughout the project lifecycle. 

WHAT YOU'LL NEED

• Required Qualifications 

  • Minimum of 7 years of experience in technical program management, with at least 3 years managing large-scale, complex programs involving AI, ML, or advanced analytics. 

  • Demonstrated experience with Foundation Models (FMs) or Large Language Models (LLMs), specifically understanding their application in business process optimization (e.g., RAG architectures, prompt engineering for automation). 

  • Proven expertise in business process management (BPM), Lean, Six Sigma, or similar process improvement methodologies. 

  • Exceptional ability to bridge the communication gap between technical AI/ML teams and non-technical business stakeholders. 

  • Strong proficiency with program management tools and enterprise resource planning 

  • Bachelor’s degree in Business, Computer Science, Engineering, or a related technical field. A Master’s degree or relevant certification (e.g., PMP, PgMP, CSM) is a plus. 

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.