Program Manager

Introduction:

The Program Manager will oversee the execution and delivery of complex technology solutions programs within a cross-functional environment. This role focuses on driving innovation and incubation efforts, ensuring successful product development from design to market launch. The Senior Program Manager will collaborate with executive leadership to align priorities, manage risks, and meet key performance indicators (KPIs) across multiple internal teams. This role is critical to advancing the company's product innovation and incubation strategy, directly influencing the trajectory of new solutions.

Responsibilities:

• Program Delivery: Oversee the end-to-end delivery of AI/CV solutions, managing scope, schedule, and budget to ensure on-time, high-quality deployment.
• Coordination: Facilitate collaboration across engineering, product, customer success, and other departments to ensure alignment with business objectives.
• KPIs: Define, track, and report on key performance indicators (KPIs) to measure program success and ensure alignment with organizational goals.
• Reporting: Provide executive-level status updates, highlighting progress, risks, and necessary actions to key stakeholders.
• Process Tooling: Leverage acumen in program management methodologies and tools (e.g., JIRA, Confluence, Smartsheet) to track progress, manage risks, and maintain quality throughout the project lifecycle.
• Professional Development: Promote continuous learning and improvement in program management across teams.
• Cultural Leadership: Foster a culture of collaboration, accountability, and continuous improvement across all teams involved in the program.

Required Skills: 

• Bachelor’s degree with 12+ years of functional experience, or equivalent
• 7+ years of Program Management experience in a tech company, focused on AI/CV solution delivery
• Proven ability to align business strategy with program execution and influence at all organizational levels
• Strong experience in process development, project management, and driving improved outcomes
• Ability to lead complex programs through ambiguity, with a high sense of ownership and urgency
• Expertise in AI/CV solutions, embedded systems, and related technologies
• Proficiency in Microsoft Project, Excel, Visio, PowerPoint, and other project management tools
• Excellent communication, presentation, and stakeholder management skills
• Critical thinking with the ability to evaluate complex strategies and make data-driven decisions
• Ability to foster cross-functional collaboration, manage risks, and ensure smooth delivery
• Results-oriented with an entrepreneurial mindset and strong business acumen
• Experience in driving solutions from development to production, ensuring on-time and quality delivery

ABOUT THE COMPANY 

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.  

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.  

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO 

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation. 

DIVERSITY, EQUITY & INCLUSION 

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future. 

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)