Program Manager

Key Responsibilities:

· Project Coordination: Assist the Director of Operational & Technology Platforms in developing project plans, timelines, and deliverables for the digital transformation program.

· Stakeholder Management: Liaise with internal teams (i.e. IT Development & Engineering, AI, Operations, Finance, Human Capital, Marketing, Automation, Continuous Improvement and Engineering ) and external vendors to ensure alignment and smooth communication.

· Meeting Facilitation: Schedule, coordinate, and document project meetings, prepare agendas, and ensure follow-up on action items.

· Project Tracking: Monitor project progress using tools like MS Project, Jira, and other project management software. Track deadlines, milestones, and project resources.

· Budget Support: Assist in tracking project expenses, ensuring adherence to the allocated budget, and processing invoices related to project activities.

· Risk Management: Identify potential project risks and support in the development of mitigation strategies.

· Documentation: Maintain comprehensive project documentation, including meeting minutes, status reports, and updates to stakeholders.

· Change Management: Assist in planning and implementing change management activities, including training schedules and communication plans for project rollouts.

· Reporting: Prepare weekly status reports and dashboards for senior management to provide visibility into project progress and challenges.

Qualifications:

· Bachelor’s degree in business administration, project management, IT, or related fields.

· 6-8 years of experience in project coordination or management, preferably in digital and operational transformation or technology-related projects.

· Experience in project management or operations in a logistics and transportation industry

· Knowledge of project management methodologies (Agile, Waterfall) and tools (e.g., Jira, MS Project).

Personal Attributes:

· Problem-solving mindset with the ability to anticipate project needs.

· Ability to work in an extremely fast-paced environment and manage competing and changing priorities.

· Detail-oriented with a strong focus on accuracy and deadlines.

· Collaborative team player with excellent interpersonal skills.

· Exceptional problem-solving abilities and the capacity to grasp new concepts quickly

· Strong analytical skills and the ability to think critically and make data-driven decisions

· Strong organizational, time management, and multitasking abilities.

· Excellent written and verbal communication skills.

· Familiarity with digital transformation initiatives, especially in transportation or logistics, is a plus.

· Proficiency in MS Office Suite (Excel, Word, PowerPoint) and Jira

· Proficiency in French and English

What we offer:

· Competitive compensation package.

· Group insurance plan and RRSP after 3 months.

· Hybrid role, working location is Montreal (QC); expectations is 3 days per week in the office.

· Training program and reimbursement of professional title fees.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.