Program Manager

Posted 3 Days Ago
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Miami, FL
Senior level
Information Technology • Mobile
Boingo Wireless simplifies complex wireless challenges to connect people, business and things.
The Role
The Program Manager will oversee DAS and ERRCS project buildouts across various venues, ensuring effective project management, communication, quality assurance, and stakeholder coordination. Responsibilities include risk assessment, reporting, and managing multiple network installation projects from start to finish, while maintaining high standards for customer satisfaction.
Summary Generated by Built In

Program Manager – DAS, ERRCS

Boingo Enterprise Networks is looking for an experienced Program Manager to with manage the buildouts of DAS in a variety of venues, including Hospital, Hotels, Commercial Real Estate, etc.

The Program Manager will be responsible for overseeing the team in their work managing projects data, deployment calls, coordinating site visits, site walks, and on-site inspections, as well as project tracking, reporting towards the successful implementation of DAS and Public Safety ERRCS projects.  This position will cover projects in Florida and the Southeast

Responsibilities:

  • Work cross-functionally with field engineering, quality assurance, product management, marketing, operations, business development, and professional services through the network buildout and project lifecycle.
  • Maintain strong communication with clients, administrative staff, contractors, general contractors (GCs), and authorities having jurisdiction (AHJs).
  • Assess project risk factors and recommend appropriate courses of action to mitigate.
  • Lead and manage recurring partner requirements, service levels, reporting, and change.
  • Manage quality assurance and Key Performance Indicators (KPI’s) including formal reporting requirements and meetings.
  • Working with the team in a positive and professional manner to ensure customer satisfaction remains our team’s number one goal.
  • Coordinate activities with construction managers and department heads to ensure implementation of the program according to the company methodology, processes, and schedule to make sure deliverables are accomplished.

Requirements: 

  • 8+ years’ experience as Program Manager or Project Manager for of DAS, ERRCS projects.
  • Assume responsibility for driving and delivering multiple DAS network installation projects, both pre- and post-construction.
  • Strong leadership and management experience with proven ability to direct the work of others and make quick decisions as well as communicate and report effectively.
  • Demonstrated ability to understand technical aspects of network deployment, product management and construction project lifecycle operations.
  • Experience managing capital for a mix of large, medium, and small projects.
  • Ability to lead and set priorities according to the work and management requirements.
  • Must be self-motivated with a proactive approach to working with diverse teams.
  • Travel to local and out-of-state sites will be required.

Perks & Benefits

  • Health, dental, vision 
  • 401(k) match – immediate vesting
  • Generous vacation plan
  • Phone / internet reimbursement
  • Gym reimbursement
  • Tuition reimbursement
  • 12 weeks paid parental leave

Meet Boingo

Boingo Wireless, Inc. helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks covers more than a million locations and reaches over a billion consumers annually – in places as varied as airports, stadiums, and military bases. The Boingo platform drives revenue through various products, including Wi-Fi, DAS (cellular), Media, Wholesale, and more. 

We’re an enthusiastic team, dedicated to growing our business by building amazing, valuable products. Boingo boasts a super-fun, collaborative work environment, with team happy hours, a Halloween costume contest, fall tailgate party, and more.  We offer an incredible benefits package, including unlimited vacation, parental leave, health, dental, vision, 401(k) match, and more. It’s no wonder we’ve been named among the Best Places to Work! 

Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. 

The Company
HQ: Los Angeles, CA
350 Employees
Hybrid Workplace
Year Founded: 2001

What We Do

Boingo Wireless simplifies complex wireless challenges to connect people, business and things. Our award-winning team designs, builds and manages converged, neutral host public and private networks at major venues around the world. We lead the way delivering industry firsts and growing a vast footprint of innovative networks that securely power connectivity in airports, transit stations, stadiums, military bases, hospitals, commercial properties and enterprises worldwide.

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