Program Manager

Program Manager

Location: London (Hybrid)

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Program Manager serves an instrumental role in delivering CXone software features to the marketplace. Fulfilling the role as Scrum Master on our agile development teams, the Program Manager will help drive, plan and coordinate software development activities from concept to completion. This person is responsible for participating in and leading a team to implement and deliver the product vision while removing roadblocks and ensuring the team’s success.

How will you make an impact?   

• Direct impact for bringing products and features into production on time and within budget to secure revenue.
• Ensures that specifications and projects are in line with company’s Compliance efforts.
• Ensures that development is according to the company’s development standards and products produce accurate reporting.
• Ensures expenditures are purchased, accounted for and reported according to the Company’s Purchasing, Travel and Corporate Credit Card policies.
• The Program Manager collaborates with Solutions Management to disseminate market requirements and concepts into actionable work items for Analysts, Engineers, and Quality Assurance Engineers.
• The Program Manager executes the product vision through the software development life-cycle to ensure program goals are met.
• Interface with teams throughout company to drive, plan, and implement software objectives.
• Work closely with Solutions Management to break down product backlog items and disseminate them into technical requirements.
• Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget.
• Identify resource conflicts, influence and facilitate course corrections to fulfill key project milestones.
• Provide timely project status updates, risks and issues to all stakeholders.
• Coordinate Release Management to schedule, communicate and drive releases onto each environment.
• Give clear and timely direction for product and project questions.
• Coordinate with Solutions Management for product launches and technical documentation.
• Be an expert with respect to the product line and usability.
• Create and communicate visual layouts and proof-of-concepts.
• Good understanding of competitive landscape.
• Maintain and share deep understanding of the product from the end-user perspective.
• Research available technologies and capabilities in order to drive the most effective product solutions.
• Participate in continuous process and program improvement that lead to reduced costs, time-to-market and increased predictability.
• Occasional travel for client-site visits or industry trade shows.
• Staff selection, coaching, goals, performance, and evaluations.
• Share job knowledge, skills and ideas with other employees.
• Follow the company Code of Ethics and CXone policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of CXone. 

Have you got what it takes?

• 4-5+ years working in a key software development life-cycle role
• 4+ years Program, Project, or Product Management experience using formal techniques and principles.
• 1+ year of demonstrated success defining and launching products.
• 2+ years of demonstrated experience writing software specifications.
• 2+ years of project leadership in a cross-functional environment.
• Demonstrated progressive work experience in a lead role.
• Proactive, responsive and committed to removing roadblocks to fulfill timelines
• Strategic thinker, consensus builder.
• Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
• Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts.
• Experience working with and influencing cross-functional teams without formal authority.
• Strong technical background with experience in communications, telephony, hosted-solutions, or contact center related fields.
• Strong organizational skills and ability to manage multiple simultaneous projects in a changing and fast paced environment
• Excellent facilitation, interviewing, and presentation skills
• Excellent written and verbal communications skills

You will have an advantage if you also have:

• Experience working with graphical user experience and user interface design
• Experience working with object-oriented software development, web services, web development or other similar technical products
• Understanding of standard engineering processes and software development methodologies
• Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master
• Experience with user acceptance testing, regression testing and experience with design and process modeling diagrams integration testing PMP certification

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NICE 

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. 

Requisition ID: 5257.
Reporting into: Director, Professional Services, CX.
Role Type: Individual Contributor.

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