QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
QGenda is headquartered in Atlanta.
To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.
About Your Role
As a Professional Services Program Manager you are an integral part of the Customer Experience (CX) team and will focus on the most critical phase of the customer journey with QGenda, ensuring timely implementations. Your primary objective is to guide the customer through the implementation phase keeping all involved parties informed through constant communication of project status and objectives while ensuring deadlines are met. You are responsible for establishing a strong foundation that will drive future successes. Ultimately, your outstanding organizational skills will impress the customer and build extreme confidence from the onset!
How You’ll Make an Impact
Responsibilities:
- Work with new and existing customers for the delivery of large size and complex programs of multiple connected QGenda products with the purpose of achieving the Customer’s business objectives..
- Manages all aspects of the program execution and documentation including: project charter, scope, change management, requirements, program planning, change control, risk management and reporting through the five PMI phases.
- Maintains program reporting materials and program status documentation.
- Managing teams of internal stakeholders to ensure that all customer requirements are scoped and delivered on time within budget.
- Communicate with internal and external executives regarding project status and risks.
- Serve as a mentor to project managers and other members of the organization in addition to onboarding and training new team members.
- Oversees multiple Project Managers that manage multiple connected projects contributing to the delivery of the overall program objectives.
- Acts as the primary interface into customer management including complex stakeholder management.
- Expert in escalation management including identifying root cause and implementation resolution plans.
- Leveraging their experience, leading process improvement initiatives and activities with cross functional teams through the creation of methodologies and best practices, acting as a change agent to build a culture of continuous improvement.
Who You Are
- Experience in managing large enterprise implementations in the Healthcare industry
- Extensive experience leading project teams of 10+ members.
- Extensive experience managing customers and navigating complex stakeholder structures.
- Demonstrated excellent Project Management knowledge and experience.
- Experience in effectively leading complex implementations from sales handoff to go-live.
- Demonstrated experience in managing strategic accounts across multi specialities.
What You Need:
- Bachelor’s Degree in business, technology, project management, engineering or equivalent work experience
- PMP Required
- 10+ years of experience in managing projects of large size and complexity in an external customer-facing environment in the IT or Healthcare industry.
- Experience utilizing SalesForce or similar CRM software.
- Expert with Google Suite and Microsoft Office
- Travel up to 20%
Applicants for this position must be authorized to work for any employer in the U.S, including located in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
What’s In It For You
We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:
- Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
- Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
- Paid parental leave for birth, adoption or permanent placement 401(k) with company match
- Options to work in a hybrid-working model or remotely from home, depending on the position
- Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
QGenda delivers technology solutions to improve how healthcare is delivered and increase access - for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.
QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.
If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.
What We Do
QGenda is the #1 cloud-based, automated physician scheduling software. Since its launch in 2006, QGenda has grown to serve more than 3,500 customers in over 40 medical specialties across 5,000 hospitals. Leading physician groups, hospitals, academic medical centers, and enterprise health systems use QGenda to optimize their workforce which allows them to provide the best possible patient care. QGenda is headquartered in Atlanta, GA.
