Program Manager

Benefits:

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and well-being benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.

Summary of Position:

The Program Manager is the strategic customer relationship owner at the program level, overseeing portfolios of related projects for Denali's key client accounts. This role leads Customer Quarterly Business Reviews (QBRs), delivers executive reporting on program progress and risk, manages program-level escalations, and ensures cross-functional alignment across delivery teams. The Program Manager serves as the executive-level point of contact for clients throughout the program lifecycle and works closely with Project Managers, Coordinators, Account Management, and Operations to drive delivery confidence at scale.

Essential Functions:

• Serve as the executive-level client relationship owner across multi-project program portfolios; lead Customer QBRs and ensure all stakeholder communications meet client, partner, and internal needs

• Deliver executive reporting on program progress, risks, estimates-to-complete, and change orders; proactively manage escalations and client expectations
• Establish andmaintainprogram schedules, resource plans, capacity plans, and project financials; continuouslymonitorfor gaps, interdependencies, and risks across the program
• Partner with Account Management, Engineering, and Operations on strategic customer initiatives and cross-functional delivery alignment
• Provide leadership, direction, and coaching to Project Managers and Coordinators on engagement strategy and delivery execution
• Continuouslymonitorprogram scope and manage client expectations and change order processes
• Maintain fullfinancial responsibilityfor program-level costs, billing, and related financial reporting
• Create andmaintainprogram controls: action item lists, risk logs, issue logs, change control, and decision logs
• Drive structured operations and governance meetings on milestones, decisions, and plans; ensure decisions and action items are clearly communicated and tracked
• Exercise discretion and independent judgment to ensure the team follows company policies for change management, incident management, release management, and security
• Develop and maintainKey Performance Indicators (KPIs) for program delivery; produce executive-ready reporting and program health summaries

Competencies:

• Ensures Accountability
• Tech Savvy
• Communicates Effectively
• Values Differences
• Customer Focus
• Resourcefulness
• Drives Results
• Plans and Prioritizes
• Decision Quality
• Self-Development

Work Environment:

This position is based in a professional office and warehouse setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.

Required Education and Experience:

Bachelor's Degree

5-7 Years of Experience

Qualifications:

• Excellent program planning, resource alignment, and escalation management capabilities

• Demonstrated experience managing multi-project programs with significant business and client impact
• Strong consensus-building skills and ability to align diverse stakeholder groups
• Strong problem-solving skills with the ability to proactivelyidentifyand resolve complex issues across a program portfolio
• Collaborative team player able toidentifypersonal style differences and manage diverse relationships effectively
• Exceptional verbal, written, and active listening communication skills; ability to tailor style to executive and operational audiences
• Builds andmaintainsstrong rapport and trust with clients, leadership, and cross-functional teams
• Displays ethical work habits and uncompromised personal integrity in all situations

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.