WHO WE ARE
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.
Job Overview
Zeta Global helps brands build stronger customer relationships through data-driven marketing. Zeta’s Marketing Platform (ZMP) is an AI-enabled Martech solution that supports customer acquisition, retention, and growth through personalized engagement.
The platform supports use cases across messaging, loyalty, and customer experience, with solutions designed to scale for enterprise and mid-market organizations. Zeta works with brands across North America, Europe, and Asia-Pacific to deliver measurable marketing performance.
The Program Manager (PgM) is a strategic, client-facing delivery leader responsible for orchestrating all contracted activities across a defined customer portfolio. This role acts as a trusted partner to clients, Customer Success, Sales, Product, and delivery teams, ensuring Zeta’s commitments are translated into measurable business outcomes, strong governance, and a high-quality client experience from onboarding through ongoing growth.
Responsibilities
This role works in close partnership with Customer Success to support the client delivery strategy within an assigned customer portfolio. The Program Manager manages smaller projects and retainers directly and partners with assigned Project Managers on complex implementations, ensuring delivery is commercially aware, client aligned, outcome focused, and connected to the broader account strategy owned in partnership with Customer Success.
The Program Manager contributes to portfolio delivery performance by partnering with Customer Success and delivery teams to manage scope, timelines, financial stewardship, risk, stakeholder confidence, client satisfaction, and alignment between delivery activity and the client’s broader business objectives.
- Works with Customer Success and delivery teams across the client lifecycle, from onboarding through ongoing delivery, adoption support, and renewal readiness.
- Serves as a client-facing delivery partner alongside Customer Success, building trusted relationships with senior client stakeholders, understanding their business priorities, and supporting timely, transparent, and commercially aware communication.
- Acts as an escalation point for delivery, resourcing, and service issues within the assigned portfolio subset (aligned to region, product, or vertical), driving cross-functional resolution and clear decisioning.
- Ensures delivery of all contracted activities for each assigned client, maintaining scope of alignment, prioritization discipline, and on-time execution against commitments.
- Plans, schedules, and forecasts retainer work, including capacity planning, utilization tracking, and short- and long-range delivery roadmaps.
- Manages retainer financials, including forecasting, burn tracking, invoicing inputs (as applicable), and proactive identification of risks, constraints, and opportunities.
- Leads delivery of smaller projects where no dedicated Project Manager is assigned (e.g., smaller implementations or single-consultant engagements), including management of timeline, scope, risks, and stakeholders.
- Coordinates closely with assigned Project Managers on complex implementation work, ensuring effective dependency management, governance alignment, and consistent client communications.
- Manages resources across all retainers and small-project delivery, balancing competing priorities across the portfolio, and proactively escalating resourcing constraints.
- Leads and/or participate in key client and internal governance forums (e.g., kickoffs, steering committees, executive reviews), ensuring agendas, decisions, action items, and follow-ups are captured and executed.
- Owns portfolio-level risk, issue, and dependency management; maintains RAID logs as appropriate and escalates to the Program Director (PgD) with recommended mitigation plans.
- Controls scope and budget across active client assignments, including change awareness, impact assessment, and alignment of delivery plans to contractual terms.
- Partners closely with Customer Success and Sales to connect delivery execution to account strategy, renewal priorities, adoption goals, expansion opportunities, and long-term client value. Supports Customer Success in translating client objectives, commercial context, and strategic priorities into practical delivery plans, helping clients make informed trade-off decisions across scope, timing, resourcing, risk, and value.
- Provides internal and client-facing performance reporting, including status updates, KPI tracking, written progress reports, executive-ready summaries, and insight-led recommendations that help clients and Zeta leadership make informed decisions.
- Drives continuous improvement in client engagement delivery by identifying recurring issues, recommending process enhancements, strengthening delivery playbooks, and sharing best practices across Customer Success, PMO, and delivery teams.
- Manages interdependencies, risks and issues across all account projects, and works with any assigned project managers to ensure risk on smaller projects is managed, reported and mitigated effectively at an account-level.
- Establishes program governance and controls, tailoring these to the size, scope and complexity of the account and reporting needs of each client.
- Serves as a first escalation point for clients and internal stakeholders during delivery.
This role requires strong human judgement, client empathy, commercial awareness, executive presence, and the ability to navigate ambiguity across senior stakeholders. While AI and automation can support reporting, administration, and insight generation, the value of this role is grounded in relationship leadership, strategic decision-making, negotiation, prioritisation, and cross-functional influence that technology cannot replace.
SALARY RANGE
The salary range for this role is $100,000 - $150,000, depending on location and experience.
PEOPLE & CULTURE AT ZETA
Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/
ZETA IN THE NEWS!
https://zetaglobal.com/press/?cat=press-releases
What the Team is Saying
Zeta Global Compensation & Benefits Highlights
How does Zeta Global ensure its pay and bonus plans are competitive?
Zeta Global supports competitive compensation through a mix of base pay, equity, performance incentives, financial benefits and employee feedback-informed rewards. The company’s total rewards approach connects compensation with ownership, financial planning and benefits that support employees’ broader well-being.
- Competitive pay and incentives: Zeta lists competitive pay, equity, performance bonuses and an employee stock purchase plan as part of its compensation and total rewards offerings. Employees also describe compensation as a strength. A software engineer said Zeta offers “good compensation,” “best appraisals and pay raise” and a “supportive work environment,” while a director cited “compensation” as one of the strengths of the company.
- Equity and ownership: Zeta offers company equity and an employee stock purchase plan, giving employees ways to participate in the company’s growth. Its broader financial benefits also include a 401(k) with company match, monthly financial workshops, commuter benefits and insurance coverage, reinforcing compensation as part of a larger financial wellness package.
- Performance-oriented rewards: Employee reviews describe Zeta’s compensation as tied to performance and growth. One employee said, “Zeta pays well,” while another said compensation is “within industry range and revised every year.” A finance analyst cited “great incentives,” and a director described Zeta as a place to “shape your career” with room to move up. (Comparably; Glassdoor reviews; Indeed reviews)
- Benefits that strengthen total rewards: Zeta’s rewards package extends beyond pay through health, dental and vision insurance, mental health benefits, pet insurance, flexible time off, parental leave, adoption assistance, fertility and family-building support, travel assistance for reproductive health procedures, volunteer days and wellness resources. The company also says it uses wellness surveys and employee feedback to shape benefits updates, including expanded parental leave and adoption assistance.
- External signals:
- Compensation sentiment: Employees on external review sites describe Zeta’s compensation as “good,” “great” and competitive, with reviews citing pay raises, incentives, benefits and performance-based earning potential. (Glassdoor reviews; Indeed reviews; Comparably)
- Benefits signals: External profile data lists company equity, performance bonuses, an employee stock purchase plan and a home-office stipend for remote employees.
- Financial wellness: Zeta’s benefits include 401(k) matching, financial workshops, insurance coverage and employee stock purchase participation.
Bottom line: Zeta Global’s compensation approach combines competitive pay, performance incentives, equity, stock purchase access and broad benefits, giving employees both near-term rewards and longer-term financial participation in the company’s growth.
Zeta Global Insights
What We Do
Zeta Global (NYSE: ZETA) is the AI Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.
Why Work With Us
At Zeta, people have the freedom to think creatively, take initiative, and grow. We value curiosity, innovation, and teamwork, empowering everyone to use AI and technology in smarter ways to drive impact for clients, consumers, and each other while shaping the future together.
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Zeta Global Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
