- Act as primary point of contact for the local customer on operational and performance issues.
- Monitor project performance to customer requirements and expectations.
- Issue regular reports on program performance.
- Coordinate work of various functional groups such as: operations, IT, quality and billing.
- Identify areas of non-conformance and develop remedial plans
- Manage inventory levels to ensure timely order fulfillment.
- Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources
- Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
- Partner with customer and business teams to gather accurate requirements for reporting and analytics.
- Design, develop, validate and publish reports using Tableau, ensuring they meet all customer requirements, and with minimal rework.
- Coordinate UAT of reports with customer before publishing.
- Own communication of the progress to key stake holders via tracker
requirements, and with minimal rework. - Coordinate UAT of reports with customer before publishing.
- Own communication of the progress to key stake holders via tracker and weekly reporting.
- Prioritize reporting and analytics requests for team assignments
Required Skills
- B.S. Degree in Business, Project Management, Supply Chain or related discipline is required.
- 3-5 years Program, Project, or Operations Management experience in a fast-paced operation.
- 3+ years working in a distribution or forward logistics operation.
- Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
- PMP Certification preferred, but not required.
- Previous experience with quality systems a plus.
- 2 years of experience with data reporting and analytics.
- 2 years of SQL query experience.
- 2 years of Advanced Tableau experience.
- Experience in the telecommunications or cable industries is preferred.
- Ability to prioritize initiatives based on business needs.
We thank all those who apply but only those individuals selected further consideration will be contacted.
CTDI welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.
By applying, you consent to the collection and use of your personal information for recruitment purposes in accordance with applicable Canadian privacy laws. Click here to view CTDI's Privacy Notice Agreement.
This is an active vacancy.
Skills Required
- Bachelor’s degree in Business, Project Management, Supply Chain, or a related discipline
- 3–5 years of program, project, or operations management experience in a fast-paced operation
- 3+ years of experience in distribution or forward logistics operations
- Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Access, and Project
- Experience preparing reports and performing data analysis
- 2 years of experience with data reporting and analytics
- 2 years of SQL query experience
- 2 years of advanced Tableau experience
- Ability to prioritize initiatives based on business needs
- PMP certification
- Experience with quality systems
- Experience in the telecommunications or cable industries
What We Do
Founded in 1975, CTDI is a full-service, global engineering, repair, and logistics company providing best-cost solutions to the communications industry. CTDI's one-stop service commitment to customers has fueled the growth from a core business of network and CPE equipment repair to include: • STB / CPE Division: Screen & Clean, OEM certified Repair, and high-volume Logistics of STBs, Gateways, Modems, EMTAs, Remote Controls utilizing innovative, Multi-unit testers with Robotic functionality. • Mobile & Consumer Electronics (MCE): Test, Repair, and Refurbishment of Smart Phones, Tablets, and Laptops utilizing innovative, Multi-unit testers with Robotic functionality. •Network Services (NS): Fully integrated Test, Repair & Logistics of Telecom Network Infrastructure Equipment. • Product / Supply: Strategic planning, sourcing, and manufacturing of CPE Accessory Equipment such as power supplies, cables, etc and Test, Refurbishment, and global Remarketing of customer-owned Network and CPE assets. CTDI's customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs from around the world. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with more than 19,000 employees in over 100 facilities worldwide. Follow us on Facebook: www.facebook.com/CTDI.USA Follow us on Instagram: www.instagram.com/ctdi_us
