Program Manager

Job Description

The Program Manager will be responsible for the strategic planning, execution, and overall success of customer enterprise infrastructure initiatives. In this role, you will lead and mentor a high-performing, multi-domain engineering team consisting of Project Managers, Network Architects, Zero-Trust Subject Matter Experts, Network Engineers, Cloud Engineers, and Video Teleconferencing (VTC) Engineers and the provision of exceptional customer service. 

The Program Manager (PM) is responsible for overseeing all aspects of successful delivery of task order requirements, deliverables, work products, program financial health and ensuring a high-quality customer experience for Agile Defense’s DHS customer. The Program Manager will serve as the Contractor’s Point of Contact (POC) for the Contracting Officer’s Representative (COR).  

The Program Manager owns cost, schedule, and performance, drives risk management and contract compliance, and ensures seamless coordination among stakeholders, subcontractors, and cross-functional engineering teams.

Education and Background

Bachelor’s degree in management information systems, Computer Science, Engineering, or a related technical field (e.g., Information Technology, Networking and Telecommunications), or five years of experience in a technical field with a bachelor’s degree in another field, or eight years of experience without a bachelor’s degree.

Years of Experience

Minimum of seven (7) years of verifiable management experience in organizing, directing, and managing contract operation support functions, managing time and materials or firm and multiple complex and inter-related projects for a large, complex Federal agency.    Minimum of five (5) years of verifiable experience in networking,mobility, cloud and information technology as well as Agile and Scrum methodologies.

Required Skills

Leads a team of Project Managers through all program phases including concept, development, implementation, evaluation and closeout; ensures successful integration of all program segments and services.   
Develop and provide input to the Integrated Master Schedule (IMS) for program control, status monitoring, and reporting purposes to identify program milestones, major tasks, efforts, dependencies, risks, resources, and activities across prime and subcontractor efforts 
Plan and lead formal reviews and produce meeting minutes including Weekly Status Reports, Program Management Reviews, and Integrated Baseline Reviews 
Support documentation of all business and workflow processes in this area. 
Acts as a subject-matter expert to multiple tasks and/or programs. 
Support new Agile Defense engagements as transitional program or operations lead. 
Provide writing support in support of corporate response to RFI/RFPs/RFQs from various customers. 
The Program Manager will be responsible for performing program management activities that include, but are not necessarily limited, to the following:  
Key Performance Indicator tracking and metrics reporting  
Quality control, to include developing a Quality Control Plan (QCP) to ensure the performance standards met 
Risk management  
Complex Invoicing  
Staffing  
Sub-contractor management 
Assist with managing, documenting and communicating on-schedule, be part of a rotational on-call schedule, and serve as final point of escalation on an on-call schedule.  
Reporting to include Weekly Status Reports (WSRs) and articles on significant accomplishments answering the so what.

Preferred Skills

Network, Cloud and SAFE Agile Certifications are highly desired. 
Previous experience supporting DHS and CBP highly desired

Working Conditions

On-site four days a week.

• Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
• Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
• Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.