Program Manager

The Program Manager is part of the Project Management Office (PMO) and is responsible for leading the end-to-end delivery of large, complex, and business-critical projects and programs within an assigned portfolio. The role ensures initiatives are delivered efficiently and effectively in terms of scope, time, cost, quality and business value, in alignment with the Bank's project management framework and strategic objectives. The Program Manager provides leadership throughout the project lifecycle, manages complex stakeholder environments, supports portfolio governance, and contributes to the successful realization of strategic transformation initiatives.

1. Project Delivery & Execution
   • Lead and manage the end-to-end delivery of large, complex and business-critical projects across the full project lifecycle, ensuring delivery within agreed scope, time, cost and quality parameters.
     
   • Ensure projects align with the Bank's strategic priorities, PMO governance framework and portfolio objectives.
     
   • Select and apply the most appropriate project delivery methodology (Waterfall, Agile or Hybrid) based on project complexity and business requirements.
     
   • Manage interdependent projects and coordinate cross-functional delivery where required.
     
2. Planning, Monitoring & Reporting
   • Develop integrated project plans, delivery roadmaps and governance schedules for complex initiatives.
     
   • Monitor project performance against agreed milestones, proactively managing deviations and recovery plans.
     
   • Present project status, key risks and executive updates to senior management, steering committees and governance forums.
     
3. Governance & Compliance
   • Ensure full compliance with PMO governance standards, project management methodology and regulatory requirements.
     
   • Maintain comprehensive project documentation to support governance, audit and regulatory reviews.
     
   • Contributes to the enhancement of PMO standards, governance practices and project delivery methodologies.
     
4. Risk, Issue & Dependency Management (RAIDS)
   • Proactively identify and manage complex project risks, issues, assumptions and dependencies across multiple workstreams.
     
   • Develop mitigation and contingency plans for high-impact risks.
     
   • Escalate significant risks and decisions to the Portfolio Manager and governance forums where appropriate.
     
5. Stakeholder Management
   • Build and manage relationships with Executive Sponsors, senior business stakeholders, IT, vendors and external partners.
     
   • Influence decision-making through effective communication and stakeholder engagement.
     
   • Facilitate executive steering committee meetings and governance discussions where required.
     
6. Team Leadership & Resource Management
   • Lead multidisciplinary project teams across multiple business functions.
     
   • Coordinate internal and external resources to ensure successful project delivery.
     
   • Coach and mentor Project Managers and project team members where required.
     
   • Promote accountability, collaboration and delivery excellence across project teams.
     
7. Vendor & Third-Party Management
   • Manage strategic vendor and third-party relationships supporting large-scale projects.
     
   • Monitor contractual obligations, project deliverables and vendor performance.
     
   • Resolve vendor-related delivery issues and escalate commercial risks where necessary.
     
8. Financial Management
   • Manage large and complex project budgets, forecasts and financial performance.
     
   • Monitor project expenditure and ensure alignment with approved business cases.
     
   • Identify financial risks and recommend corrective actions where required.
     
9. Prioritization & Strategic Alignment
   • Evaluate project priorities against portfolio objectives and strategic business goals.
     
   • Support Portfolio Managers in portfolio planning and prioritization activities.
     
   • Ensure assigned projects contribute to the Bank's strategic transformation agenda.
     
10. Benefits Realization
    • Ensure projects deliver agreed business outcomes and measurable benefits.
      
    • Monitor benefit realization with business owners and Finance following implementation.
      
    • Support post-implementation reviews and lessons learned activities.
      

• Omani Nationals only.
  

Education

• Bachelor's Degree in Business Administration, Project Management, Information Technology or a related discipline.
  
• PMP, PRINCE2, Agile, Scrum Master or equivalent project management certification is preferred.
  

Experience

• Minimum 8–15 years of experience in project management or a project-based environment.
  
• Proven experience in delivering large, complex and business-critical projects or programmes, preferably within the banking or financial services sector.
  
• Experience managing cross-functional teams, executive stakeholders and external vendors.
  
• Strong understanding of project governance, portfolio management practices and project delivery methodologies (Waterfall, Agile and Hybrid).