Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities, and day support services. We provide rewarding and purposeful work.
Why This Role Matters
The Program Manager supervises and supports Didlake Employment Specialists to ensure the delivery of high-quality employment services for individuals with disabilities. This position oversees program operations, quality assurance, and compliance with applicable regulations and contractual requirements. The role manages special projects and may provide direct employment services as needed to support program operations. The Program Manager promotes Employment First principles and person-centered practices while collaborating across departments. This position supports Didlake's mission by helping individuals with disabilities achieve meaningful employment and greater independence.
What You Will Do
Administrative & Program Management
- Provides management, training, and support to Employment Specialists.
- Assists with interviewing, hiring, onboarding, and orientation of Employment Specialists.
- Oversees assessment, intake, referral, discharge, and individual service plan processes.
- Provides project management for special projects and service areas, including Project SEARCH, Pre-ETS, WISA, TTW, DD Waiver, GSE, LTESS/EES, PBS, and other department initiatives as assigned.
- Ensures compliance with Didlake policies, contractual requirements, and DBHDS, CARF, DARS, Ability One, DOL, DMAS, and HIPAA standards.
- Monitors timesheets, expense reports, billing, electronic client records, and equitable caseload distribution.
- Assists with budget development, committee participation, meetings, and required Didlake training.
- Provides service oversight, crisis management support, and promotes best practices in employment and community services.
Quality Assurance
- Reviews service plans, progress, documentation, billing, timesheets, and expense reports to ensure quality, accuracy, and compliance.
- Assists with consumer and employer satisfaction surveys.
- Completes regular and annual staff performance evaluations.
Marketing & Community Relations
- Develops and maintains partnerships with referral sources, employers, and community organizations.
- Markets employment services, generates referrals, identifies employment opportunities, and conducts employer outreach.
- Represents Didlake through presentations, job fairs, recruitment campaigns, and public relations activities.
Direct Services (As Needed)
- Conducts consumer intake and provides supported employment services, including situational assessments, job placement, training, follow-along, benefits planning, and positive behavior support, as credentialed or certified.
- Oversees Group Supported Employment operations and ensures compliance with Home and Community-Based Services (HCBS) person-centered requirements.
What You Bring
You bring experience managing employment programs, supervising staff, and ensuring compliance with regulatory and contractual requirements. You have experience supporting individuals with disabilities through employment services, quality assurance, documentation review, and person-centered planning.
Education & Experience
- BA/BS degree plus two (2) years of experience in supported employment or related field OR
- A HS diploma and four (4) years of paid direct service experience in supported employment/transition services to people with disabilities.
- Prior supervisory experience is strongly preferred.
Skills & Abilities
- Have demonstrated experience in positive, proactive behavior management techniques.
- Strong understanding of Medicaid Waiver funding and utilization.
- Understand regulatory and funding source requirements.
- Must have a valid driver's license and be insurable under Didlake's automobile policy.
- Must be willing to use personal vehicle for daily travel around the Greater Hampton Roads region.
- Possess strong time management skills.
- Work independently with limited supervision.
- Have strong interpersonal and teamwork skills.
- Strong verbal and written skills.
- Proficient use of Microsoft Office Suite and computer-based case management systems.
- Eligibility for hire by DBHDS in accordance with criminal and DSS registry background checks
Benefits
- Health coverage for you and your family through Medical, Dental, Vision plans
- Life Insurance/AD&D
- Disability Insurance
- Employee Assistance Program (EAP) for work and personal support
- 401(k) retirement plan with company match
- Paid time off and sick leave that begins accruing upon hire
- Employee Development Program (EDP)
- Paid holidays
- Direct deposit
Compensation will be determined based on skills, experience, and internal equity.
Skills Required
- BA/BS degree plus two (2) years of experience in supported employment or related field
- HS diploma and four (4) years of paid direct service experience in supported employment/transition services to people with disabilities
- Prior supervisory experience
- Demonstrated experience in positive, proactive behavior management techniques
- Strong understanding of Medicaid Waiver funding and utilization
- Valid driver's license and insurable under employer automobile policy
- Willingness to use personal vehicle for daily travel around the Greater Hampton Roads region
- Proficient use of Microsoft Office Suite and computer-based case management systems
- Eligibility for hire by DBHDS in accordance with criminal and DSS registry background checks
- Strong verbal and written communication, time management, interpersonal and teamwork skills; ability to work independently
What We Do
Didlake is an internationally accredited nonprofit agency dedicated to creating and promoting opportunities that enrich the lives of people with disabilities, aiming to eliminate barriers to community participation.
