At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Program Manager
Job Summary
Iron Mountain is seeking a proactive and organized Client Services Program Manager to join our Talent Acquisition team. In this role, you will be responsible for ensuring program consistency and client satisfaction through the successful implementation and execution of assigned accounts. You will act as the primary liaison between the client and cross-functional teams, outlining program goals and monitoring milestones to ensure all deliverables are met accurately and on time.
What You’ll Do (Responsibilities)
In this role, you will:
Lead Program Execution: Drive the implementation and ongoing management of assigned programs to ensure all tactical goals and deadlines are met.
Manage Client Onboarding: Facilitate cross-functional implementation meetings to ensure a seamless transition for new clients.
Drive Business Reviews: Prepare performance decks and lead discussions regarding program health, revenue, and client satisfaction to provide actionable insights.
Ensure Operational Integration: Communicate client requirements and work instructions to internal teams to support execution and contractual compliance.
Contractual Compliance: Understand and interpret client Master Service Agreements (MSAs) and create specific Statements of Work (SOWs) within internal management systems
What You’ll Bring (Skills & Qualifications)
The ideal candidate will have:
5 years of experience in account management and/or client services.
Strong knowledge of Microsoft Office applications and the ability to create and manage detailed project plans.
Proven ability in problem-solving and managing multiple projects in a fast-paced environment.
Bachelor’s Degree or equivalent industry-standard certification.
Travel: 15%
What We Offer (Benefits)
Competitive compensation and benefits aligned with your experience.
Paid time off and holidays to support work-life balance.
Flexible work options where applicable to help you thrive.
Comprehensive health, wellness, and retirement programs.
Opportunities for continuous learning and professional growth.
#Li-Remote
Category: Project/Program Management GroupSkills Required
- 5 years of experience in account management and/or client services
- Strong knowledge of Microsoft Office applications
- Ability to create and manage detailed project plans
- Proven problem-solving ability and capacity to manage multiple projects in a fast-paced environment
- Bachelor's Degree or equivalent industry-standard certification
- Willingness to travel up to 15%
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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