The Role
The Program Manager (UX) will conduct UX research, develop product requirements, collaborate with teams, and manage outsourced resources to align project goals.
Summary Generated by Built In
About Woven by Toyota
Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society.
Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all.
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TEAM
Toyota is redefining what it means to move. We're challenging the current state of mobility by enhancing the movement of people, goods, information and energy. Centered around three core concepts - A Living Laboratory™, Human-Centered, and Ever Evolving City™ - Woven City serves as a test course for mobility to fulfill our purpose of well-being for all.
We do this by bringing together a diverse community of people with a shared passion for the future of mobility to co-create, develop and refine innovative products and services. This cross-section of social infrastructure, mobility, and people provides a unique opportunity for inventors, residents and visitors to interact seamlessly with new technologies throughout daily life in an environment that emulates a real city.
In a dynamic and uncertain environment, members are expected to take initiative, adapt proactively, and drive their work autonomously to deliver impact. If you're detail-oriented, but thrive in an environment where you need to be scrappy, this team might be right for you.
While our team is diverse in nationality, language, and gender, we also value and respect the culture of Toyota.
We follow a hybrid workstyle, combining office and remote work. Additionally, depending on future circumstances, day trips or work assignments in Woven City (Susono, Shizuoka Prefecture) may be required.
For more information about Woven City, please visit: https://www.woven-city.global/
WHO ARE WE LOOKING FOR?
This is an exciting opportunity where we invent new products and services for our customers.
Your role involves conducting UX research and communicating your findings to internal and external partners. Your insights on business and user experience will be essential, and your collaboration with project teams is necessary. You will also manage outsourced resources to align projects with user experience principles, balancing realistic and ideal outcomes.
You are willing to own tasks not in their area of expertise, enjoy the changes of their role and the team, and create the missing process.
RESPONSIBILITIES
- Conduct customer research projects to understand user needs and summarize your findings into an easy-to-understand format.
- Plan and validate new products, communicating with product managers and engineers to develop tangible product requirements.
- Be the customer expert throughout different phases of the project, including planning, development and operational.
- Develop a detailed project plan and track progress
MINIMUM QUALIFICATIONS
- Bachelor's degree in relevant field or equivalent experience.
- 5+ years of either in UX research/design, business planning or related field
- Advanced research skills for brand new services, latest market trends, and the latest technology with high sensitivity.
- Skills to lead and conduct user interview and creating a summary to present to partners
- Strong communication, collaboration and interpersonal skills
- Business Level English and Japanese
NICE TO HAVES
- Working in a design organization
- Experience in business planning of new products from scratch (B-to-C product is a plus).
- Experience in value validation for products from a viewpoint of customers (e.g. Startup Fit Journey, design thinking)
- Experience in developing products that combine hardware and software.
- Experience working in the Automotive or related industry.
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Important Points
・All interviews will be arranged via Google Meet, unless otherwise stated.
・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version.
・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process.
WHAT WE OFFER
・Competitive Salary - Based on experience
・Work Hours - Flexible working time
・Paid Holiday - 20 days per year (prorated)
・Sick Leave - 6 days per year (prorated)
・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company
・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance
・Housing Allowance
・Retirement Benefits
・Rental Cars Support
・In-house Training Program (software study/language study)
Our Commitment
・We are an equal opportunity employer and value diversity.
・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.
Top Skills
Business Planning
Design Thinking
Ux Design
Ux Research
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The Company
What We Do
Woven by Toyota will help to deliver the safest, most intelligent mobility experiences and lifestyle for Toyota customers everywhere. At Woven by Toyota, we envision a human-centered future, where world-class technology expands global access to mobility, enhances the capabilities of drivers, and empowers people to thrive. We achieve this with a unique global culture that weaves modern Silicon Valley innovation with Japanese quality craftsmanship. As society, technology and customer needs evolve, we continuously pursue new ways to create a more personal, seamless experience for customers.
