Program Manager - United States Secret Service/White House Communications Agency

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department OverviewThe Program Manager is responsible for overseeing Motorola's programs and contracts with the United States Secret Service (USSS), White House Communications Agency (WHCA), and the WAVE Team. This leadership role directs a team that provides comprehensive service delivery, contract compliance, project management, engineering, and personnel management to these customers. The Program Manager manages and leads all business aspects, services, and deliverables between these customers and the program teams, overseeing a staff of engineers, technical managers, project managers, technical resources, and administrative personnel.
Job Description

This Program Manager position has oversight over all contracts and work for the United States Secret Service as it relates to Motorola contracts. This position manages teams that provide a variety of services including and not be limited to inventory, radio programming, projects, field work, infrastructure, hardware and software sustainment, support, maintenance and upgrades, cyber security, maintaining equipment and related inventories, spectrum management, support at NSSE events and other functions. This position also supports and oversees all contracts between Motorola and the White House Communications Agency involving communications, inventory, projects, hardware and software and any other related services under current or future contracts. This senior leadership position holds comprehensive oversight and strategic responsibility for all contractual agreements and operational engagements between Motorola Solutions and the United States Secret Service. The role is critical in ensuring the seamless delivery of mission-critical communication solutions and services to a pivotal federal agency.

The Program Manager must be driven and a strategic leader with 10+ years of experience leading large, complex teams and projects. Proven ability to manage personnel, cultivate positive customer relationships, and administer budgets effectively. Exceptional communication, problem-solving, and risk management skills are essential, as is the ability to build high-performing teams and deliver results-oriented leadership. Strong data analysis skills are crucial for measuring team performance and achieving customer goals.

• Education: A four-year degree is required, preferably in a technical field, management, or leadership. Relevant experience may be substituted for the degree.

• Management & Leadership: 10 years of proven management and leadership experience in leading large systems, technical, service delivery, or operational teams, with a demonstrable track record of successful outcomes.

• Personnel Management: 10 years of experience managing personnel, including hiring, firing, employee evaluations, discipline, coaching, and mentoring.

• Customer Relations: 5 years of experience in positive customer relations and/or account management, with demonstrable examples of high customer satisfaction ratings based on performance and service delivery.

• Financial & Budget Management: 5 years of experience in preparing, administering, and accurately forecasting budgets. Must demonstrate the ability to accurately hit financial milestones, manage project costs, and meet quarterly and annual financial targets and goals.

• Project Management: 5 years of project management experience on large, complex projects, including the development of schedules, plans, financial planning, and risk mitigation. Experience must include developing related artifacts such as implementation plans and resource planning. PMP certification is preferred.

• Strategic Planning: 10 years of experience in strategic planning, goal setting, managing, tracking, and leading teams to achieve organizational goals.

Key Competencies and Skills

• Communication: Excellent oral and written communication skills are essential.

• Software Proficiency: The ability to use standard business software (e.g., Google Suite, email, spreadsheets, scheduling software).

• Organizational & Prioritization Skills:

  • The ability to multi-task and reprioritize action items and tasks daily.

  • Ability to prioritize tasks for the team, oversee, and track the progress of deliverables and goals.

• Problem-Solving & Risk Management:

  • Excellent problem-solving skills.

  • The ability to identify, develop, implement, track, refine, and adjust a risk mitigation plan to ensure successful outcomes while minimizing risks to programs, projects, and financials.

• Team Leadership: The experience, skills, and proven ability to form, create, and maintain high-performing teams.

• Results Orientation: Must possess and demonstrate results-oriented leadership and outcome-based management skills.

• Data Analysis: The ability to identify, gather, apply, and use data to measure the performance of the team and customer goals over time.

Travel/Location: 

• Must be located in the Washington DC, Maryland, Northern, VA area and be able to attend customer meetings in Washington DC several times each week, as well as meetings with the team in the same area.

Preferred Experience

• Astro experience or knowledge of ASTRO is preferred.

Other Requirements

• Must be able to pass federal background checks and any required clearances.

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Target Base Salary Range: $140,000 - $160,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelors Degree AND 10+ years of professional experience in one of the following: team management, project management, or system management.
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)

Travel RequirementsOver 50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.